What are the responsibilities and job description for the Guest Experience Agent (The Lagoon) position at City of Cedar Hill, TX?
Salary : $14.00 Hourly
Location : 285 Uptown Blvd. Cedar Hill TX, TX
Job Type : Seasonal
Job Number : 430-GEA-Seas2025
Department : Parks & Recreation
Opening Date : 01 / 02 / 2025
Why This Role is Valuable
The City of Cedar Hill's culture sets us apart from any other City in the world. We live by five very important values, which also contain many parts to make a whole. The five values we live by are High Standards, Teamwork, Premier Customer Service, Family Oriented and Fun.
We are seeking individuals, who have demonstrated a willing commitment to these values, holding them in high regard, to join our award-winning team this summer as a Guest Experience Agent at the Lagoon! This is a seasonal position, scheduled to begin in May 2025.
The purpose of this position is to provide for the safety of all patrons utilizing the pool facility and provide premier customer service. A Guest Experience Agent is responsible for providing premier customer service for all guests who encounter The Lagoon. They will accept admission fees, perform general maintenance in and around the pool, provide clean and hospitable areas for guests to rent, and enforce all rules and regulations. Guest Experience Agents are responsible for maintaining accurate daily records that reflect revenue counts. They will also facilitate renting cabana and party room usage. Guest Experience Agents' focus is on customer service and assisting in all aspects of providing excellent service at all times. This position performs other duties as assigned.
How You Add Value
- Provides premier customer service to internal and external customers by educating customers, responding to requests and helping to maintain a safe and clean pool environment in a professional manner.
- Monitor patrons entering or exiting facility.
- Performs cashier duties including sales, accounting, data entry, collecting admission, rentals, program registrations, and running opening & closing reports.
- Prepares, cleans, and provides for all usage of rentable spaces.
- Assists in keeping an orderly cashier's area and office. Assists in maintaining the entire facility, as needed. Will include cleaning pools, pool equipment, pool decks, and bathhouse restrooms and locker rooms.
- Assists at programs, rentals, and special events as needed.
- Assists as needed in Emergency Action Plan for pool.
- Answers phones and questions regarding rentals, programs, special events and facility.
- Performs related duties and special projects as assigned.
- Requires regular attendance.
What You Bring to the Role
How to Join Our Family
Complete online application at Cedar Hill City Website at www.cedarhilltx.com. The City of Cedar Hill can no longer accept actual / faxed applications. ONLY ONLINE APPLICATIONS WILL BE CONSIDERED. There are computers at the Cedar Hill Library for applicants that do not have access to a computer at home. If you are having trouble with the NEOGOV Applicant tracking site, please call the NEOGOV technical support number at 1-855-524-5627.
In compliance with the Americans with Disabilities Act, the City of Cedar Hill will make every reasonable effort to accommodate your needs. For any special requests, please call Human Resources at 972-291-5100, ext 1050.
The City of Cedar Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of genetic information in compliance with GINA, race, sex, color, religion, national origin, veteran status, age, or disability in hiring, conditions, or termination of employment. Final applicants for employment with the City of Cedar Hill are subject to drug testing and background screening.
CITY OF CEDAR HILL
285 Uptown Blvd Bldg #100
Cedar Hill, TX 75104
972-291-5100
Part-time, temporary, and seasonal positions are not offered benefits.
This is a temporary, seasonal position, working an average of 20 hours a week during the summer months, which includes working early mornings, days, nights and weekend shifts. What conflicts do you have with this schedule?
Are you at least 16 years of age, or will you be at least 16 by May 2025?
Most communication regarding this position will come to candidates via email. Please ensure you are checking your inbox and junk / spam folder regularly. Please initial to acknowledge this.
Required Question
Salary : $14