What are the responsibilities and job description for the Telecommunicator Supervisor position at City of Champaign?
Located in Urbana, IL, METCAD 9-1-1 is the primary Public Safety Answering Point and multijurisdictional consolidated dispatch center serving citizens, law enforcement, and fire agencies in Champaign County, IL.
Responsibilities of Position
The Telecommunicator Supervisor is part of a team of three supervisors who together oversee the day-to-day operations of the 9-1-1 communications center. They plan, direct, and evaluate the work of front-line emergency call takers and dispatchers and prepare work schedules to maintain adequate staffing levels. They are subject matter experts on and ensure compliance with METCAD’s operating procedures, statutory and regulatory guidance relating to emergency communications, and applicable labor agreements. The Telecommunicator Supervisor also keeps operational resources updated, responds to requests for information, investigates and follows up on inquiries and complaints; and assists with troubleshooting specialized dispatch-related equipment and software. Supervisory tasks include training newly hired telecommunications staff and facilitating career progression at METCAD for telecommunicators. The Telecommunicator Supervisor works an assigned shift that may be subject to change and may be required to occasionally report to the METCAD facility outside of regularly assigned hours to respond to an emergency event.Required Qualifications
• Education equivalent to a high school diploma.
• Extensive, progressively responsible experience as an emergency telecommunicator that includes emergency call taking and dispatching training.
• Supervisory experience that demonstrates the ability to plan and manage the work of subordinate staff.
• Ability to effectively communicate with upset, emotional, and irate individuals.
• Ability to prepare and maintain a variety of files and records.
• Ability to work with limited supervision and guidance.
• Ability to work well in a team environment.
• Ability to maintain confidentiality of information.
• Possession of, or ability to obtain after hire and maintain, certification and/or licensure in Emergency Medical Dispatch (EMD), Illinois Law Enforcement Agency Data System (LEADS), Communication Training Officer, and NIMS (National Incident Management System) courses 100 and 700.
Preferred Qualifications
• Associate degree in business administration, information technology, or related field.
• Experience in leading and administering training programs.
• Experience in providing performance feedback to subordinates.
Drug screening, psychological evaluation, criminal history record check, and background investigation will be required. The annual starting salary range is $73,554 - $83,734, DOQ, plus an excellent fringe benefits package. Applications must be submitted online no later than Sunday, February 16, 2025. The City of Champaign is an Equal Opportunity Employer. Women, minorities and individuals with disabilities are encouraged to apply. The City of Champaign is committed to promoting a work environment and a community that values and supports diversity and inclusion. Contact the Human Resources Department at (217) 403-8770 Monday through Friday from 9 a.m. to 4 p.m. if you require an accommodation to complete this application or during any phase of the application, interview, or employment process.
The following locations offer free Internet access and assistance: Champaign Public Library, the Illinois WorkNet Center and the City of Champaign City Building.
Our mission is to provide responsive, caring, cost-effective service in partnership with our community.
These values guide our work:
Personal Integrity We act in the best interests of the City We behave in an ethical and legal manner We are open and honest We follow through on commitments We are loyal to the City
Responsibility We anticipate issues, problems, and opportunities We take initiative We act to prevent and solve problems We take responsibility for the outcome of our actions and decisions We hold ourselves and others accountable
Respect We treat others in a fair, courteous, and equitable manner We actively listen and seek understanding We provide a direct response We embrace ethnic and cultural diversity in the community and our workplace We are positive and cooperative We are willing to apologize
Teamwork We know and respect our roles and responsibilities We ask who needs to be involved and we involve others appropriately We define and agree upon the goals We collaborate to achieve organizational goals We help others accomplish their goals We share authority, responsibility, and credit
Results We take pride in our work We complete assignments and projects on time and within budget We evaluate outcomes and seek feedback on our performance We learn from our mistakes We innovate
Salary : $73,554 - $83,734
