Customer Service Assistant I - Senior Trip Assistant

The hiring amount for this position is $16.50 an hour. This is a non-exempt, temporary (variable/limited-hour) position, and is not eligible for city benefits.    

The Senior Program serves individuals aged 60 and older of all ability levels, offering a variety of recreation, leisure, social activities, and outings. The Customer Service Assistant I - Senior Trip Assistant supports program activities by leading small and large groups, both indoors and outdoors, in areas such as crafts, arts, exercise, cognitive and physical games, community outings, field trips, and special events, to ensure the highest level of customer service in accordance to facility and program policy and standard operating procedures. Responsibilities include program setup and breakdown, as well as ensuring the general oversight and safety of participants in Senior Recreation Programs that are comprised of diverse recreational features and amenities for all ages; performs related duties as required.
 
Primarily and most frequently, the work done here is under direct supervision, within one functional area, and of a routine nature. Reports to a Parks and Recreation Operations Specialist or designated Manager on Duty. This position may require driving a City-owned vehicle to transport participants to and from activities, in compliance with the City’s vehicle use policy and procedures. Work hours vary depending on the program or activity and may include weekdays, weekends, multiday trips, mornings, evenings, and holidays.

• Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer;
• Performs customer service duties such as greeting guests and answering questions in person and over the phone; 
• Explains Parks and Recreations programs, services and their benefits;
• Supervises and ensures safety of program areas, patrons and other staff as needed; 
• May be assigned to lead or supervise a program, class, event, fitness area, or activity where appropriate;
• Assists with maintaining order by enforcing rules and regulations,
• Assists with the implementation of programs, classes, events, and activities which may include the following duties:
  • Distributes, collects, inspects, and accounts for equipment;
  • Demonstrates proper use of equipment; observes and corrects technique;
  • Sets up and breaks down rooms/areas or activities;
• Performs cleaning and general maintenance;
• May serve as a cashier, operating cash register, handling financial transactions and processing receipts in person, phone or with online customers, if determined appropriate by supervisor;
• May be responsible for oversight of cash handling policy and procedures, if determined appropriate by supervisor;
• May perform administrative tasks, completion of enrollment forms, tracking attendance;
• May use a variety of computer software programs;
• May serve as a scorekeeper at Parks and Recreation athletic programs and events;
• Performs related tasks as required.

Minimum Requirements: 

• Minimum Age: 18
  
• Any combination of education and experience equivalent to a high school diploma.  
• Minimum of three (3) months of experience in a recreation, or similar environment as a recreation/activity assistant OR three (3) months of experience as a cashier using a computer system.
  • (examples of experience may include but are not limited to, paid and/or unpaid volunteer/internship experience working with and/or supervising individuals with or without disabilities in a care, recreation, or educational setting).
• Must be available to work varied shifts including weeknights, weekends and holidays.
  

Knowledge, Skills and Abilities:
Thorough knowledge of professional behavior in a recreation environment; ability to maintain order among participants; ability to instruct participants; ability to provide superior customer service; ability to learn computer software programs and manage a cash drawer; ability to communicate effectively both orally and in writing; skill in interpreting policy and procedures.Physical requirements of this position as outlined by the Department of Labor: MEDIUM: work involves exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or an amount greater than negligible and up to 10 pounds constantly to move objects. Physical demand requirements are in excess of those for Light Work.
 
This position may be required to work weekends, nights, holidays, stand-by/on-call and/or emergency on-call.

Position may require driving a City-owned vehicle and is subject to the vehicle use policy and procedures.

This is a safety sensitive position subject to drug and alcohol testing for pre-employment, reasonable suspicion, post-accident and random testing.

Dependent upon assignment, a majority of time spent in this position involves outside work which may involve extreme temperatures, extreme brightness, chemicals/hazardous waste and/or blood-borne pathogens. The noise level in the work environment is usually moderate.

Note: This job opportunity is advertised with a closing date of "Continuous." If interested in being considered, an application should be submitted as soon as possible. Applications may no longer be considered once a reasonable number of applications has been received or once a candidate to fill the position is identified. Applications may be evaluated on a continuous basis and interviews may be conducted as soon as possible during the recruitment with candidates who are best qualified. This job announcement may close at any time after 7 calendar days.

Salary : $17