What are the responsibilities and job description for the RV Office Clerk position at City of Chelan?
POSITION DETAILS
Seasonal Position: 6 Months, Start Date: 5/1/2025, End Date: 10/15/2025
Hours: 40 Hours/Week, 960 hours Total
POSITION PURPOSE
This person carries out the daily duties of office worker/ reservationist by providing service for the purpose of promoting return business.
ESSENTIAL JOB FUNCTIONS
- Make RV Park and Marina reservations, changes, and cancellations using a computer.
- Collect fees and make change.
- Explain and enforce rules and regulations of the RV Park
- Promote positive customer service
EXAMPLES OF DUTIES AND RESPONSIBILITIES
- Greeting the public using positive public relations and image to the City’s benefit
- Responsible for the opening and closing of the office as scheduled.
- Use specialized computer software program to make reservations for the RV Park and Marina.
- Answering the phone in a polite and professional manner using good public relations.
- Responsible for the registration and check-out of guests
- Advise public of rules and regulations related to use of the RV Park and its facilities
- Provide knowledge of the area and events to the public.
- Collect and receipt all park fees.
- Reconcile daily work using computer program and cash drawer.
- Responsible for documenting all complaints and accidents according to procedure.
- Responsible for taking detailed messages making sure they are delivered in a timely manner.
- Responsible for making an RV Site Check to compare Registrations with Campers in RV Park.
- Responsible for the daily cleaning and neat appearance of the registration office inside and out.
- Perform other duties as assigned
WORKING CONDITIONS
- Work is primarily performed in an office environment and may have some exposure to all types of weather conditions.
- Employee is subject to shift work and working weekends and on all major holidays
PHYSICAL JOB REQUIREMENTS
- This position requires the ability to understand and speak English.
- Must be able to hear instructions given.
- Must be able to operate a computer.
- Must be able to lift 20 lbs.
- Must be able to see for traffic control.
KNOWLEDGE, ABILITIES, & SKILLS FOR SUCCESS
- Ability to work closely with public in a positive manner
- Ability to work as part of a team
- Ability to work individually and stay on task without constant supervision
- Ability to enforce rules and regulations related to use of the RV Park
- Ability to use Excel and Microsoft word programs
- Ability to operate phone in a clear and understandable voice
- Ability to accurately count out change
- Ability to operate office equipment such as computer, adding machine, copier, fax machine.
- Ability to drive a standard transmission vehicle.
- Knowledge of park policies and rules
- Knowledge of opening and closing procedures
- Knowledge of Chelan area to inform public of history, events, activities, and services
QUALIFICATIONS REQUIRED
- Valid Washington State Driver’s License with driving record free from serious or frequent violations
- CPR and First Aid Certificates
BENEFITS PROVIDED
- Paid Sick Leave
- Eligible for Retirement
