What are the responsibilities and job description for the Benefits Program Aide II position at City of Chesapeake?
Position Information
Working Title of Vacant Position
Benefits Program Aide II
Job Type
Full Time
Posting Type
City Employees Only
Number of Vacancies
1
Department
HUMAN SVCS
Division
HS-SS ELIGIBILITY SVCS
Requisition Number
2025214
Number of hours worked per week
40
Work Schedule
8:00 am – 5:00 pm; Monday-Friday. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.
Work Site Location
Chesapeake, VA
Position Driving Requirement
N - Never
Pay Grade
GE05
Pay Basis
Semi-Monthly
Advertised Salary
$39,736-$52,650; Depending on qualifications and experience.
Job Description
The purpose of the position is to resolve overpayment incidents/cases and/or perform clerical work involving the determination and re-determination of individuals and families applying for financial, medical, or nutritional assistance under government programs. The position is responsible for assistance overpayment and/or applicant interviews and assessments, record maintenance, routine clerical tasks, and reporting. The position works according to some procedures; decides how and when to do things under general supervision.
The successful candidate will be performing the duties listed below:
The successful candidate will be performing the duties listed below:
- Assists applicants with completion of required forms providing information to determine eligibility for programs and services.
- Interviews applicants and explains available services and programs and income/resource limits.
- Completes evaluations up to point of making determination for eligibility; verifies information and makes referrals.
- Makes adjustments to client records; monitors payments, reviews contracts and payment histories.
- Screens telephone calls relating to public assistance and service programs; provides information. • Logs cases from other units and transfers in cases; assists in locating open and closed cases. • Runs browsers on a regular basis; purges and thins cases; logs and transfers cases to ongoing worker units or closed files.
- Provides transportation for clients requiring medical verification, and/or for older adults for medical appointments, banking, and shopping; assists clients in scheduling appointments to coincide with transportation schedule.
- Sets up paperwork required for daycare; communicates with Housing Authority on clients requiring housing assistance.
- Coordinates appeals and fair hearings; retrieves, sends out, and maintains requests from Quality Control.
- Maintains client records, and prepares routine monthly reports for cases of responsibility.
- Performs routine office tasks such as typing and sending out correspondence, data entry, processing mail, filing, faxing, telephoning, and photocopying.
- Attends staff meetings and training classes.
- Performs other related duties as assigned.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires a high school diploma or GED/HSE with post-secondary coursework in subjects such as social work, human services, gerontology, or on of the social or behavioral sciences, business or related field.
EXPERIENCE REQUIREMENT: | In addition to satisfying the vocational/education standards, this class requires a minimum of one year of related work experience in public administrative support work.
SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
EXPERIENCE REQUIREMENT: | In addition to satisfying the vocational/education standards, this class requires a minimum of one year of related work experience in public administrative support work.
SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
- Experience in answering a high-volume multi-line telephone
- Experience with a high-volume face-to-face customer service
- Customer service experience working with multi- cultural and various social-economical sociality background
Posting Detail Information
Job Open Date
04/18/2025
Job Close Date
04/25/2025
Open Continuous
Special Instructions to Applicants
This position is available to City employees only
ADA Checklist
Overall Physical Strength Demands
Overall Physical Strength Demands
S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.
Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Standing
Frequently- From 1/3 to 2/3 of the time.
Sitting
Frequently- From 1/3 to 2/3 of the time.
Walking
Frequently- From 1/3 to 2/3 of the time.
Lifting
Frequently- From 1/3 to 2/3 of the time.
Lifting Amount
Exerting up to 10 lbs
Carrying
Frequently- From 1/3 to 2/3 of the time.
Carrying Weight
Exerting up to 10 lbs
Pushing/Pulling
Frequently- From 1/3 to 2/3 of the time.
Pushing/Pulling Weight
Exerting up to 10 lbs
Reaching
Occasionally- Up to 1/3 of the time.
Handling
Occasionally- Up to 1/3 of the time.
Fine Dexterity
Frequently- From 1/3 to 2/3 of the time.
Kneeling
Occasionally- Up to 1/3 of the time.
Crouching
Rarely- Less than 1 hour per week.
Crawling
Rarely- Less than 1 hour per week.
Bending
Occasionally- Up to 1/3 of the time.
Twisting
Frequently- From 1/3 to 2/3 of the time.
Climbing
Occasionally- Up to 1/3 of the time.
Balancing
Rarely- Less than 1 hour per week.
Vision
Continuously- 2/3 or more of the time.
Hearing
Continuously- 2/3 or more of the time.
Talking
Continuously- 2/3 or more of the time.
Foot Controls
Continuously- 2/3 or more of the time.
Machines, Tools, Equipment and Work Aids Used
Computer, copier, fax machine, telephone, scanner, adding machine, calculator, printer and any other related equipment
Protective Equipment Required
N/A
Health and Safety
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Mechanical Hazards
N = Never
Chemical Hazards
N = Never
Electrical Hazards
S = Seasonally
Fire Hazards
S = Seasonally
Explosives
S = Seasonally
Communicable Diseases
S = Seasonally
Physical Danger or Abuse
S = Seasonally
Other
If Other, Description
Environmental Factors
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Dirt and Dust
D = Daily
Extreme Temperatures
D = Daily
Noise and Vibration
D = Daily
Fumes and Odors
D = Daily
Wetness/Humidity
D = Daily
Darkness or Poor Lighting
D = Daily
Primary Work Location
Office Environment
Non-Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Time Pressures
Continuously- 2/3 or more of the time.
Emergency Situations
Frequently- From 1/3 to 2/3 of the time.
Frequent Change of Tasks
Continuously- 2/3 or more of the time.
Irregular Work Schedule/Overtime
Occasionally- Up to 1/3 of the time.
Performing Multiple Tasks Simultaneously
Continuously- 2/3 or more of the time.
Working Closely with Others as Part of a Team
Continuously- 2/3 or more of the time.
Tedious or Exacting Work
Continuously- 2/3 or more of the time.
Noisy/Distracting Environment
Continuously- 2/3 or more of the time.
Other
If Other, Description
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
NO
Professional References
Professional References
Please provide contact information for professional references.
Minimum Requests
0
Maximum Requests
4
Salary : $39,736 - $52,650
