What are the responsibilities and job description for the Benefits Program Supervisor II position at City of Chesapeake?
Position Information
Working Title of Vacant Position
Benefits Program Supervisor II
Job Type
Full Time
Posting Type
Public
Number of Vacancies
1
Department
HUMAN SVCS
Division
HS-SS ELIGIBILITY SVCS
Requisition Number
2025211
Number of hours worked per week
40
Work Schedule
Monday – Friday 8 am – 5 pm. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.
Work Site Location
Chesapeake, VA (100 Outlaw St.)
Position Driving Requirement
O - Occasional
Pay Grade
GE15
Pay Basis
Semi-Monthly
Advertised Salary
$65,078-$86,229; Depending on qualifications and experience.
Job Description
Are you looking for a rewarding career that allows you to train, coach, lead, and mentor supervisors? Do you get excited developing and implementing processes and using data reports to manage productivity? Do you enjoy developing partnerships that provide resources to those in need? If so, Chesapeake Department of Human Services, Division of Social Services is the place for you! If you are looking to grow and advance in your career as well as feeling good about helping those in need, bring your gifts and talents to the City of Chesapeake.
ESSENTIAL TASKS
ESSENTIAL TASKS
- Supervises staff, including interviewing, recommending selection, assigning and evaluating work, counseling, and recommending disciplinary action, probation, and termination.
- Reviews cases in public assistance programs to check for completeness in application process, evaluate verifications and documentation, analyze decision process in approving or denying application, and check mathematical calculations and computer input.
- Signs off on and logs in all processed cases for area of responsibility.
- Gathers and maintains information to support periodic and special reports documenting activity/data for area of responsibility.
- Evaluates the intake process, plans for improvements, and implements changes.
- Analyzes and recommends changes in policy, procedures, work load management, training requirements, personnel, and equipment needs on local and state levels.
- Maintains record system for assigned area; processes daily paperwork including reports, and case and personnel information.
- Evaluates written narratives for and attends appeal hearings.
- Handles customer complaints in person, by telephone, and in writing; meets with clients in Worker’s absence.
- Attends or conducts staff, committee, administrative, regional, or other professional meetings to exchange information; attends training sessions to provide feedback for Workers and other staff.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires any combination of education and experience equivalent to a bachelor’s degree in accounting, sociology, psychology, or a closely related field.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of fours years of related, experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services to include supervisory experience.
SPECIAL CERTIFICATIONS AND LICENSES: Must be able to provide a certificate of completion for Phase I and Phase II.
SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of fours years of related, experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services to include supervisory experience.
SPECIAL CERTIFICATIONS AND LICENSES: Must be able to provide a certificate of completion for Phase I and Phase II.
SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
- A minimum of four years of related, experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services
- A minimum of four years in performing supervisory activities such as handling personnel issues, problems, and evaluating the work of others.
- Proven ability to monitor workloads, allocate resources effectively, and handle escalated cases.
- In-depth knowledge of federal, state, and local benefits programs (e.g., SNAP, Medicaid, TANF).
- Strong decision-making skills, particularly in high-pressure or time-sensitive situations.
- Experience in planning and implementing strategies to meet program goals and ensure service quality.
- Excellent written and verbal communication skills, including the ability to effectively communicate complex policies to internal/external and clients.
- Bachelor’s degree in the human services field & human services program experience in a lead or supervisory capacity
Posting Detail Information
Job Open Date
04/17/2025
Job Close Date
05/04/2025
Open Continuous
Special Instructions to Applicants
ADA Checklist
Overall Physical Strength Demands
Overall Physical Strength Demands
S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.
Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Standing
Frequently- From 1/3 to 2/3 of the time.
Sitting
Frequently- From 1/3 to 2/3 of the time.
Walking
Frequently- From 1/3 to 2/3 of the time.
Lifting
Frequently- From 1/3 to 2/3 of the time.
Lifting Amount
Exerting up to 10 lbs
Carrying
Frequently- From 1/3 to 2/3 of the time.
Carrying Weight
Exerting up to 10 lbs
Pushing/Pulling
Frequently- From 1/3 to 2/3 of the time.
Pushing/Pulling Weight
Exerting up to 10 lbs
Reaching
Occasionally- Up to 1/3 of the time.
Handling
Occasionally- Up to 1/3 of the time.
Fine Dexterity
Frequently- From 1/3 to 2/3 of the time.
Kneeling
Occasionally- Up to 1/3 of the time.
Crouching
Rarely- Less than 1 hour per week.
Crawling
Rarely- Less than 1 hour per week.
Bending
Occasionally- Up to 1/3 of the time.
Twisting
Frequently- From 1/3 to 2/3 of the time.
Climbing
Occasionally- Up to 1/3 of the time.
Balancing
Rarely- Less than 1 hour per week.
Vision
Continuously- 2/3 or more of the time.
Hearing
Continuously- 2/3 or more of the time.
Talking
Continuously- 2/3 or more of the time.
Foot Controls
Continuously- 2/3 or more of the time.
Machines, Tools, Equipment and Work Aids Used
Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and related equipment.
Protective Equipment Required
N/A
Health and Safety
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Mechanical Hazards
N = Never
Chemical Hazards
N = Never
Electrical Hazards
S = Seasonally
Fire Hazards
S = Seasonally
Explosives
S = Seasonally
Communicable Diseases
S = Seasonally
Physical Danger or Abuse
S = Seasonally
Other
If Other, Description
Environmental Factors
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Dirt and Dust
D = Daily
Extreme Temperatures
D = Daily
Noise and Vibration
D = Daily
Fumes and Odors
D = Daily
Wetness/Humidity
D = Daily
Darkness or Poor Lighting
D = Daily
Primary Work Location
Office Environment
Non-Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Time Pressures
Continuously- 2/3 or more of the time.
Emergency Situations
Frequently- From 1/3 to 2/3 of the time.
Frequent Change of Tasks
Continuously- 2/3 or more of the time.
Irregular Work Schedule/Overtime
Occasionally- Up to 1/3 of the time.
Performing Multiple Tasks Simultaneously
Continuously- 2/3 or more of the time.
Working Closely with Others as Part of a Team
Continuously- 2/3 or more of the time.
Tedious or Exacting Work
Continuously- 2/3 or more of the time.
Noisy/Distracting Environment
Continuously- 2/3 or more of the time.
Other
If Other, Description
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
No
Professional References
Professional References
Please provide contact information for professional references.
Minimum Requests
0
Maximum Requests
4
Salary : $65,078 - $86,229
