What are the responsibilities and job description for the Benefits Program Worker II - Ongoing position at City of Chesapeake?
Position Information
Working Title of Vacant Position
Benefits Program Worker II - Ongoing
Job Type
Full Time
Posting Type
Public
Number of Vacancies
4
Department
HUMAN SVCS
Division
HS-SS ELIGIBILITY SVCS
Requisition Number
2025060
Number of hours worked per week
40
Work Schedule
Monday – Friday 8 am – 5 pm. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Work Site Location
Chesapeake, VA (100 Outlaw Street)
Position Driving Requirement
N - Never
Pay Grade
GE09
Pay Basis
Semi-Monthly
Advertised Salary
$48,405/annually
Job Description
Join our team as a Benefits Program Worker II with Chesapeake Social Services! Make a meaningful impact in your community by assisting individuals and families in accessing essential benefits and resources. You’ll play a key role in processing applications, ensuring eligibility, and providing compassionate support to those in need. If you’re detail-oriented, empathetic, and passionate about making a difference, this is the perfect opportunity for you. Apply today to start building stronger communities!
ESSENTIAL TASKS
ESSENTIAL TASKS
- Interviews customer and conducts assessment of eligibility for services; explains available programs and services; assists with completion of application process.
- Provides direct services for emergency/short term needs; locates and coordinates community resources and makes referrals to community agencies.
- Dictates narrative of case; completes computer forms to establish case on various computer systems; analyzes available information and determines and recommends client eligibility.
- Interacts and coordinates with employers and outside professional agencies, such as medical facilities, court services, lawyers, schools, and funeral homes, to provide services for client.
- Examines public assistance records/cases for completeness and accuracy; reviews accounts payable to ensure accuracy and timeliness of assistance payments.
- Gathers and compiles information/data for periodic and special reports.
- Stays a breast of federal, state, and local guidelines and regulations for area of responsibility.
- Performs routine office tasks such as typing correspondence, data entry, filing, telephoning, faxing, and photocopying; maintains record system for area of responsibility.
- Attends staff, team, committee, and other professional meetings to exchange information; meets with general public and community organizations to discuss programs for area of responsibility.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires a bachelor’s degree or any equivalent combination of education and experience in accounting, sociology, or a closely related field.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of one year of related, full-time equivalent experience.
SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of one year of related, full-time equivalent experience.
SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
- Two or more years of recent Benefits Programs Worker experience in Virginia Social Services determining eligibility for SNAP and Medicaid preferred.
- Completed Phase I & II of SNAP and Medicaid (F & C, ABD).
- Two or more years of current Virginia Case Management System (VaCMS), SPIDeR, DMIS, and MMIS experience.
- Knowledge of Intake & Ongoing.
- Experience working in a fast-paced office environment with strong multitasking skills and the ability to manage multiple deadlines effectively.
- 2-3 years of solid experience in data tracking, including analyzing, managing, and maintaining accurate records.
Posting Detail Information
Job Open Date
01/24/2025
Job Close Date
02/09/2025
Open Continuous
Special Instructions to Applicants
ADA Checklist
Overall Physical Strength Demands
Overall Physical Strength Demands
S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.
Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Standing
Frequently- From 1/3 to 2/3 of the time.
Sitting
Frequently- From 1/3 to 2/3 of the time.
Walking
Frequently- From 1/3 to 2/3 of the time.
Lifting
Frequently- From 1/3 to 2/3 of the time.
Lifting Amount
Exerting up to 10 lbs
Carrying
Frequently- From 1/3 to 2/3 of the time.
Carrying Weight
Exerting up to 10 lbs
Pushing/Pulling
Frequently- From 1/3 to 2/3 of the time.
Pushing/Pulling Weight
Exerting up to 10 lbs
Reaching
Occasionally- Up to 1/3 of the time.
Handling
Occasionally- Up to 1/3 of the time.
Fine Dexterity
Frequently- From 1/3 to 2/3 of the time.
Kneeling
Occasionally- Up to 1/3 of the time.
Crouching
Rarely- Less than 1 hour per week.
Crawling
Rarely- Less than 1 hour per week.
Bending
Occasionally- Up to 1/3 of the time.
Twisting
Frequently- From 1/3 to 2/3 of the time.
Climbing
Occasionally- Up to 1/3 of the time.
Balancing
Rarely- Less than 1 hour per week.
Vision
Continuously- 2/3 or more of the time.
Hearing
Continuously- 2/3 or more of the time.
Talking
Continuously- 2/3 or more of the time.
Foot Controls
Continuously- 2/3 or more of the time.
Machines, Tools, Equipment and Work Aids Used
Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and related equipment.
Protective Equipment Required
NA
Health and Safety
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Mechanical Hazards
N = Never
Chemical Hazards
N = Never
Electrical Hazards
S = Seasonally
Fire Hazards
S = Seasonally
Explosives
S = Seasonally
Communicable Diseases
S = Seasonally
Physical Danger or Abuse
S = Seasonally
Other
If Other, Description
Environmental Factors
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Dirt and Dust
D = Daily
Extreme Temperatures
D = Daily
Noise and Vibration
D = Daily
Fumes and Odors
D = Daily
Wetness/Humidity
D = Daily
Darkness or Poor Lighting
D = Daily
Primary Work Location
Office Environment
Non-Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Time Pressures
Continuously- 2/3 or more of the time.
Emergency Situations
Frequently- From 1/3 to 2/3 of the time.
Frequent Change of Tasks
Continuously- 2/3 or more of the time.
Irregular Work Schedule/Overtime
Occasionally- Up to 1/3 of the time.
Performing Multiple Tasks Simultaneously
Continuously- 2/3 or more of the time.
Working Closely with Others as Part of a Team
Continuously- 2/3 or more of the time.
Tedious or Exacting Work
Continuously- 2/3 or more of the time.
Noisy/Distracting Environment
Continuously- 2/3 or more of the time.
Other
If Other, Description
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
NO
Professional References
Professional References
Please provide contact information for professional references.
Minimum Requests
0
Maximum Requests
4
Salary : $48,405
