What are the responsibilities and job description for the Benefits Program Worker position at City of Chesapeake?
Position Information
Working Title of Vacant Position
Benefits Program Worker
Job Type
Full Time
Posting Type
City Employees Only
Number of Vacancies
1
Department
HUMAN SVCS
Division
HS-SS ELIGIBILITY SVCS
Requisition Number
2025212
Number of hours worked per week
40
Work Schedule
Monday-Friday/8:00 AM – 5:00 PM; Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.
Work Site Location
Chesapeake, VA 23320
Position Driving Requirement
N - Never
Pay Grade
GE07
Pay Basis
Semi-Monthly
Advertised Salary
$43,857-$58,111; Depending on qualifications and experience.
Job Description
Make a Difference Every Day – Join Us as a Benefits Program Worker!
Are you passionate about helping others and making a real impact in your community? The City of Chesapeake’s Department of Human Services is looking for a dedicated and detail-oriented Benefits Program Worker to join our team!
In this role, you’ll be the critical connection between individuals and families in need and the financial, medical, and nutritional assistance that can change their lives. You’ll guide applicants through the eligibility process, conduct interviews, assess needs, and ensure they receive the right support at the right time.
TYPICAL TASKS
- Schedules appointments and interviews applicants/clients; explains client rights and responsibilities according to local, state, and federal regulations and laws governing programs.
- Assists applicants/clients in securing verification of financial, medical, and social information; notifies supervisor of possible fraud cases.
- Determines employability of clients; establishes client needs, and makes referrals to other departments within and outside the agency as needed; explores other possibilities for income for clients. Collects, organizes, analyzes, and documents data in the determination of the most beneficial assistance plan for the client; checks data calculations for accuracy; determines or re-determines program(s) for which eligible.
- Grants or denies benefits and notifies the recipient of determination.
- Screens telephone calls relating to public assistance and service programs; provides information.
- Plans, manages, and implements case actions. Enters or updates information/data in a computer database; runs VEC and DMV checks on applicants/clients.
- Performs routine office tasks such as typing correspondence, data entry, preparing periodic reports for supervisor, filing, faxing, telephoning, and photocopying.
- Performs other related duties as assigned.
Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENT:
Requires high school diploma or GED/HSE supplemented with any additional benefit program related training.
EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this class requires a minimum of two years of related experience in a paraprofessional, clerical, or similar capacity including public contact, interviewing, information gathering and the analysis of data.
SPECIAL REQUIREMENT:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Requires high school diploma or GED/HSE supplemented with any additional benefit program related training.
EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this class requires a minimum of two years of related experience in a paraprofessional, clerical, or similar capacity including public contact, interviewing, information gathering and the analysis of data.
SPECIAL REQUIREMENT:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
- A minimum of one year of experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services.
- Policy and procedures are important factors in determining eligibility; therefore, familiarization with SNAP and Medicaid policy is recommended.
- Experience with Phase Policy Training for TANF, Medicaid, and SNAP benefits
Posting Detail Information
Job Open Date
04/18/2025
Job Close Date
04/27/2025
Open Continuous
Special Instructions to Applicants
This position is open to employees of the City of Chesapeake only.
ADA Checklist
Overall Physical Strength Demands
Overall Physical Strength Demands
S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.
Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Standing
Frequently- From 1/3 to 2/3 of the time.
Sitting
Frequently- From 1/3 to 2/3 of the time.
Walking
Frequently- From 1/3 to 2/3 of the time.
Lifting
Frequently- From 1/3 to 2/3 of the time.
Lifting Amount
Exerting up to 10 lbs
Carrying
Frequently- From 1/3 to 2/3 of the time.
Carrying Weight
Exerting up to 10 lbs
Pushing/Pulling
Frequently- From 1/3 to 2/3 of the time.
Pushing/Pulling Weight
Exerting up to 10 lbs
Reaching
Occasionally- Up to 1/3 of the time.
Handling
Occasionally- Up to 1/3 of the time.
Fine Dexterity
Frequently- From 1/3 to 2/3 of the time.
Kneeling
Occasionally- Up to 1/3 of the time.
Crouching
Rarely- Less than 1 hour per week.
Crawling
Rarely- Less than 1 hour per week.
Bending
Occasionally- Up to 1/3 of the time.
Twisting
Frequently- From 1/3 to 2/3 of the time.
Climbing
Occasionally- Up to 1/3 of the time.
Balancing
Rarely- Less than 1 hour per week.
Vision
Continuously- 2/3 or more of the time.
Hearing
Continuously- 2/3 or more of the time.
Talking
Continuously- 2/3 or more of the time.
Foot Controls
Continuously- 2/3 or more of the time.
Machines, Tools, Equipment and Work Aids Used
Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and related equipment.
Protective Equipment Required
N/A
Health and Safety
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Mechanical Hazards
N = Never
Chemical Hazards
N = Never
Electrical Hazards
S = Seasonally
Fire Hazards
S = Seasonally
Explosives
S = Seasonally
Communicable Diseases
S = Seasonally
Physical Danger or Abuse
S = Seasonally
Other
If Other, Description
Environmental Factors
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Dirt and Dust
D = Daily
Extreme Temperatures
D = Daily
Noise and Vibration
D = Daily
Fumes and Odors
D = Daily
Wetness/Humidity
D = Daily
Darkness or Poor Lighting
D = Daily
Primary Work Location
Office Environment
Non-Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Time Pressures
Continuously- 2/3 or more of the time.
Emergency Situations
Frequently- From 1/3 to 2/3 of the time.
Frequent Change of Tasks
Continuously- 2/3 or more of the time.
Irregular Work Schedule/Overtime
Occasionally- Up to 1/3 of the time.
Performing Multiple Tasks Simultaneously
Continuously- 2/3 or more of the time.
Working Closely with Others as Part of a Team
Continuously- 2/3 or more of the time.
Tedious or Exacting Work
Continuously- 2/3 or more of the time.
Noisy/Distracting Environment
Continuously- 2/3 or more of the time.
Other
If Other, Description
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
NO
Professional References
Professional References
Please provide contact information for professional references.
Minimum Requests
0
Maximum Requests
4
Salary : $43,857 - $58,111
