What are the responsibilities and job description for the Program Coordinator position at City of Clarksville?
Description
GENERAL STATEMENT OF JOB
This is the first of two levels in the Program series. The Program Coordinator’s role is to strive to achieve person-centered care through all client interactions. Program Coordinators qualify potential clients for a variety of department programs and assist clients with creating an individualized two-year growth plan. Responsibilities may include working with clients to address barriers to home ownership/rental opportunities and financial independence, facilitating personalized goal setting and achieving increased self-sufficiency; establishing and maintaining working relationships with landlords and other community partners to provide safe, decent, and affordable housing options; marketing the department’s programs and/or services; compiling and analyzing data; documenting program progress; and preparing operational and financial reports.
***PLEASE NOTE: THIS POSITION IS ONLY OPEN TO CURRENT CITY OF CLARKSVILLE NEIGHBORHOOD AND COMMUNITY SERVICES EMPLOYEES WHO HAVE BEEN IN THEIR CURRENT POSITION FOR AT LEAST SIX (6) MONTHS. NO OTHER APPLICATIONS WILL BE CONSIDERED.***
Example of Duties
SPECIFIC DUTIES AND RESPONSIBILITIES
Essential Functions:
- Completes program eligibility assessments of landlords and property owners and ensures potential clients meet all program requirements. Assists qualified clients in gaining and maintaining stable housing.
- Creates housing plans in conjunction with qualified clients then follows up with clients to ensure all plan goals are being met.
- Monitors, audits, documents, and determines compliance with the U.S. Department of Housing and Urban Development (HUD) Housing Quality Standards (HQSs), rules, and regulations. Performs housing inspections to ensure housing meets HUD HQSs.
- Completes intake assessments and recertifications as required to process referrals in a timely manner.
- Maintains and documents all client, provider, and other applicable party communications in conjunction with services rendered. Reports data to agency executives and outside stakeholders as needed.
- Tracks and documents financial transactions for services rendered.
- Responds to requests for information and provides guidance to other departments, external agencies, the public, and/or other interested parties. Coordinates work with internal and external parties.
- Performs other duties of a similar nature or level.
- Performs other related work as required.
Typical Qualifications
MINIMUM EDUCATION AND TRAINING
Education and Experience
- Associate’s degree in Public Administration, Social Work, Finance, Business, or a related field.
- Six (6) months experience in housing and community development, social work, or a related field.
- An equivalent combination of education and experience sufficient to perform the job's essential duties.
License and Certifications
- Possession of a valid driver’s license.
Supplemental Information
MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED
Knowledge, Skills, and Abilities:
Knowledge of:
- Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes.
- U.S. Department of Hosing and Urban Development Housing Quality Standards.
- Research methods.
- English language, grammar, spelling, and punctuation.
- Basic interviewing techniques.
- Best practices for addressing the special needs of the homeless population.
- Customer service principles.
- Recordkeeping principles.
- Basic accounting and financial principles.
- Computers and related software applications, including but not limited to Microsoft Office Suite and Google Suite.
Skill in:
- Coordinating and executing multiple tasks while navigating high pressure environments.
- Prioritizing workload to ensure all deadlines are met.
- Detail orientation.
- Reviewing sensitive information and maintaining confidentiality.
- Working both independently and as part of a team.
- Applying Federal, State, and local laws, rules, and regulations.
- Compiling, analyzing, and summarizing data.
- Maintaining records and files.
- Reading, comprehending, and reviewing information related to the area of assignment.
- Analyzing complex information.
- Inspecting potential properties to ensure they meet housing quality standards (HQSs).
- Providing customer service.
- Preparing reports.
- Using a computer and related software applications.
- Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisors, the public, etc. sufficient to exchange or convey information and to give and receive work direction.
Physical Requirements:
The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:
- Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
- Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Grasping: Applying pressure to an object with the fingers and palm.
- Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound.
- Mental Acuity: Making rational decisions through sound logic and deductive processes.
- Reaching: Extending hand(s) and arm(s) in any direction.
- Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
- Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
- Standing: Particularly for sustained periods of time.
- Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Visual ability 1: sufficient to perform an activity like preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or move from one work site to another.
