Development Review Technician

ENTRY SALARY: $35,673.77
POSITION OPEN UNTIL FILLED

Under general supervision, the Development Review Technician provides technical and clerical work reviewing permit applications, managing files and documents, updating contractor licensing, handling business licenses, and processing fees paid. Performs customer service and public relations pertaining to construction and city development.

Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Essential duties and responsibilities may include, but are not limited to, the following:

• Provides technical review and administrative work for the Planning and Development department; assists customers, inspectors, contractors, and other departments with questions, permitting, and code complaints.
• Verifies and determines proper licensing and documentation for the submission of building, fire, sign, and temporary use permits; enters data and creates permit cases; routes permits through channels for review and processing; assesses and determines appropriate fees and stamps, labels, organizes, and issues permit documents.
• Accepts, processes, and issues Business Tax Receipts, renewals, and changes; responds to emails and phone calls requesting information or inquiring about application questions; creates cases, organizes information, and routes case for review.
• Tracks and engage with customers waiting to speak to department; answers phones, returns phone messages, researches addresses for inspectors, and assists with all open, closed, or active cases.
• Processes and responds to online code complaints through various online systems; handles concerns submitted by residents, employees, title companies, and real estate agents.
• Receives and processes various payments on a daily basis; balances the account ledgers and handles other cashiering activities; monitors all transactions occurring throughout the day.
• Researches and investigates addresses, business information, utility accounts, internet, and public records for customers and inspectors; provides information quickly, accurately, and efficiently.
• Creates and issues Certificates of Occupancy and other construction certificates; performs research, schedules inspections, monitors completion of all tasks, and connects with inspectors to establish conditions for determining whether a permit can be closed.
• Performs other duties as assigned.

Licenses, Certifications, and Equipment:
A valid State driver's license is required.
Notary License

Education and Experience:
High School Diploma, High School Equivalency Diploma or G.E.D. Certificate AND one (1) year of experience in development services, permitting, or customer service including time spent as a Development Review Trainee; OR an equivalent combination of education, training, and experience may be considered.

Knowledge of -

• Business Tax Receipts
• Permitting
• Code Compliance
• City ordinances and programs
• DAVID program, Accela, Greeter log and other software systems
• General office policies and procedures; computers and general office equipment

• Engaging with customers, contractors, and inspectors
• Interpreting and enforcing codes and ordinances
• Managing and reviewing permit applications
• Maintaining files and documents
• Communicating effectively, verbally and in writing
• Establishing and maintaining effective working relationships
• Operating a computer and related software