What are the responsibilities and job description for the Front Desk Office Assistant (Part Time) position at City of Cleveland Heights?
SUMMARY: Incumbents are responsible for customer service by providing information, answering the telephone, program registration, memberships, rentals and performing related activities.
ESSENTIAL DUTIES & RESPONSIBILITIES:
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed.
QUALIFICATIONS:
Knowledge of:
High school diploma or GED; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.THIS IS A PART-TIME 15-25 HOUR PER WEEK POSITION
ESSENTIAL DUTIES & RESPONSIBILITIES:
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed.
- Exhibits a service orientation toward customers and maintains productive working relationships
- Participates in the accomplishment of organizational, departmental, and workgroup goals and objectives
- Provides customer service support to internal and external customers;
- Screens incoming calls and correspondence to provide assistance or direct to the appropriate area;
- Assists customers with memberships, program registrations, rentals, and taking payments;
- Responds to customer inquiries and assists in the resolution of problems;
- Responds to internal requests for information and assistance, and provides information regarding applicable rules, policies, and regulations;
- Maintains regular attendance and punctuality
- Performs other duties of a similar nature or level
QUALIFICATIONS:
Knowledge of:
- Customer service principles
- Time management principles
- Using modern office equipment
- Keyboarding
- Using a computer and related software applications
- Customer service
- Establishing and maintaining effective working relationships with associate personnel, other City employees and the general public
- Tactfully and courteously interact with children and adults participating in recreation activities
- Maintain a safe work environment
- Provide quality customer service
- Participate in teamwork productively
- Communicate clearly and concisely, both orally and in writing
- Use interpersonal skills to interact with coworkers, supervisor, the general public, etc., to sufficiently exchange or convey information and to receive work direction
High school diploma or GED; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.THIS IS A PART-TIME 15-25 HOUR PER WEEK POSITION
Salary : $11 - $14
