Unit Supervisor - Credit & Collections

CIVIL SERVICE COMMISSION ANNOUNCEMENT # 2025-018 CS

Application must be made electronically through the City of Cleveland’s website:

THE ELECTRONIC APPLICATION PERIOD IS FROM 12:01A.M. ON FRIDAY, MARCH 21 2025 UNTIL 11:59 PM. ON THURSDAY, APRIL 3, 2025. NOTE: APPLICATIONS WILL NOT BE ACCEPTED AFTER 11:59 PM ON THURSDAY, APRIL 3, 2025.

SALARY: The prevailing salary for this position as established by Ordinance of the Council of the City of Cleveland is $26.48 - $27.01 per hr.

WRITTEN EXAMINATION: The exam may be computerized, or a traditional pencil and paper designed to test the objectives of the duties and minimum qualifications of the classification. (100% of final grade}

Under general direction, supervises the operation of support, technical, clerical, temporary, and other unit staff members.  Schedules and reviews work.  Provides on-the-job training and coaching.  Processes complex transactions.  Determines eligibility and/or compliance with rules, regulations, and laws.  Responds to inquiries and resolves problems.  Determines actions necessary for collection activities and bankruptcy filings.  Performs research and communicates with outside involved parties.  Compiles statistics and summary reports.   Retrieves prepared reports.   Prepares correspondence.    Monitors service calls.  Makes recommendations for unit improvements.   Monitors permit processes.  Complies with public records requests.   Submits/processes referrals.   Oversees the establishment, adjustment, and reconciliation of accounts in a billing system.  Assists management in planning and implementing unit policies and procedures.  Conducts or provides input for the performance management process.  Works various shifts, weekends, special events, during emergencies, and during staff shortages as necessary.  Performs other job-related duties as required.

CREDIT AND COLLECTIONS - Associate’s Degree in Accounting, Business, or related field from an accredited college or university required.  Two years of full-time paid experience in credit and/or collections services required.   (Substitution:  One year of directly related experience or any equivalent combination of education, training and experience.)  Must possess intermediate-level computer knowledge including Internet and MS Office.   The following are preferred:  The ability to speak a second language, experience in utility credit and collections, and general knowledge of MS PowerPoint.  

NOTE: Minimum qualifications must be met as of the last day of the filing period unless otherwise stated.

In accordance with the Ordinances of the City of Cleveland:  A person who has had as his/her primary residence in the City of Cleveland for at least one year at the time of filing a Civil Service application, and desires to take an entry-level Civil Service examination, shall, if a passing grade on the written examination is attained, have ten (10) points added to his/her passing score. (NOTE: Not all Examinations consider residency credit in the scoring process).     To substantiate a claim for residency points, Applicants must UPLOAD LEGIBLE COPIES of the following:

https://www.clevelandohio.gov/sites/clevelandohio/files/AffidavitOfResidency0321.pdf

Veterans' preference will be awarded, when applicable, to eligible veterans in accordance with Civil Service Rules 4.40E, 4.40F and 4.40G.Proof of active service or a DD Form 214, must be presented to the Commission at the time of filing application for the examination in which credit is sought in order to qualify for veterans' credit. If the applicant has received an honorable discharge or a general discharge under honorable conditions that applicant shall receive an additional five (5) points added to their raw score on the examination; or ten (10) points are added to their raw score on the examination if applicant’s supporting documentation indicates more than fifteen percent (15%) service connected disability.

NOTE: Only DD Form 214 (long form) or an official armed service document indicating type of discharge or separation and the dates of active service will be accepted as proof of active service.

We are an equal opportunity employer. We do not discriminate on the basis of race, color, sex, national origin/ancestry, military status, disability, age and religion. 

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.

Salary : $27,040 - $52,000