What are the responsibilities and job description for the IT Technician Public Safety position at City of Coeur d'Alene?
February 12, 2025-The City of Coeur d'Alene has re-opened the Public Safety IT Technician job posting with the hopes of finding a candidate who's skills and experience best fits the needs of our police and fire departments.
Initial closing date has been extended to expand the applicant pool.---------------------------------------------------------
The Public Safety IT Technician performs professional and technical duties involving research, trouble-shooting, analysis, testing and development to support the various software and equipment within the Police and Fire Department. The position provides technical support for existing and new databases and systems, repairs equipment, trains end users, assists with video usage, and installs and supports all end user information technology hardware and software. Work is performed under the supervision of an Administrative Sergeant but there is considerable latitude for independent judgment and decision-making. The job requires a High School Diploma or GED, with an Associate’s Degree preferred in Information Technology; and two (2) years’ experience supporting complex technology systems. An IT Technician does not supervise, but may be required to train new employees in the same or similar job.
Must be able to pass a very comprehensive background investigation. (illustrative only and may vary by assignment)
- Daily administration of software such as records management systems, scheduling software, digital evidence retention system;
- Maintains, supports and updates all aspects of mobile desktop terminal workstations and a variety of peripherals;
- Coordinates with numerous vendors that supply technology and support;
- Provides technical support and training to department employees;
- Develops projects which involve software and computer interconnectivity;
- Assist with technical aspects of video analysis, video capture and surveillance cameras;
- Installs, maintains and supports all end user information technology hardware and software, including PDs, monitors, and peripherals, under the direction of the Information Systems Division;
- Plans, coordinates and implements upgrades to existing resources and systems;
- Relocates computer equipment as needed;
- Keeps abreast of current developments in the field through continuing education, professional reading, participation in conferences, workshops and professional groups;
- Responds to management's, supervisor's, co-workers' and citizens' questions and comments in a courteous, thorough and timely manner;
- Performs time management and scheduling functions, meets deadlines, and sets project priorities;
- Maintains strict confidentiality of all matters;
- Assists other department and City employees as needed or requested.
- Performs all work duties and activities in accordance with City policies, procedures, and safety practices.
Secondary Duties and Responsibilities:
- Performs other duties as assigned.
- Associate’s Degree or advanced technical training in computer science is required;
- Two (2) years’ experience in computer maintenance, help desk work, supporting complex technology systems, or related work is required; or
- An equivalent combination of education and experience that provides the required skills, knowledge and abilities to successfully perform the essential functions of the position may be considered.
The requirements listed below are representative of the minimum knowledge, skill, and/or ability required for an individual to satisfactorily perform each essential duty satisfactorily and be successful in the position.
Knowledge of:
Knowledge of:
- Computer hardware repair;
- Trouble shooting;
- Installation of hardware and software;
- Systems development lifecycle;
- Script development;
- Systems integration and optimization design concepts and techniques;
- Commonly used programming languages such as C# or Python;
- Debugging and error detection.
Skill and Ability to:
- Learn programs quickly and teach others how to use them;
- Support computers and video equipment in department vehicles;
- Understand and operate all department software programs along with hardware infrastructure;
- Troubleshoot issues from beginning of the network all the way to the final user;
- Perform programming, web application technology, and software security and practices;
- Proficiently operate computers, software programs, such as Microsoft Word, Excel, PowerPoint, or similar office software to create documents and other materials, maintain information, and generate reports;
- Use English and speak clearly for understanding;
- Listen carefully to, understand, and effectively communicate through verbal, written, and electronic communication channels;
- Perform duties to supervisor's expectations;
- Follow verbal and written instructions;
- Work independently and exercise initiative, with general guidance and supervision;
- Maintain a professional demeanor at all times;
- Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
- Demonstrate integrity and ingenuity the performance of assigned tasks and solving problems;
- Perform all duties in accordance with City policies and procedures with regard for personal safety and that of other employees and the public.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of a job, on a case-by-case basis.
While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, use hands to keyboard or type, handle materials, or manipulate tools used in performing the essential functions of the classification, and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this classification include close vision, distance vision, color vision peripheral vision, depth perception and ability to adjust focus. Sufficient clarity of speech and hearing abilities required by this classification includes those which permit the employee to discern verbal instructions and communicate effectively in person, by telephone. While performing the duties of this classification, the employee works in an office setting where the noise level in the work environment is usually moderate, in field locations with possible exposure to adverse weather conditions, in narrow, tight spaces, and on building rooftops.
While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, use hands to keyboard or type, handle materials, or manipulate tools used in performing the essential functions of the classification, and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this classification include close vision, distance vision, color vision peripheral vision, depth perception and ability to adjust focus. Sufficient clarity of speech and hearing abilities required by this classification includes those which permit the employee to discern verbal instructions and communicate effectively in person, by telephone. While performing the duties of this classification, the employee works in an office setting where the noise level in the work environment is usually moderate, in field locations with possible exposure to adverse weather conditions, in narrow, tight spaces, and on building rooftops.
Salary : $25 - $26
