What are the responsibilities and job description for the Utility Billing Manager position at City of Coffeyville?
The City of Coffeyville is seeking a motivated and detail-oriented Utility Billing Manager to lead the utility billing and customer service operations within our Finance Department. In this role, you will oversee staff, manage billing processes, and ensure top-notch service for residents and businesses. Responsibilities include resolving customer inquiries, handling sensitive billing issues, training team members, and maintaining compliance with city policies and regulations. This position also involves preparing reports, analyzing financial data, and collaborating with the Finance Director to improve operations and service delivery.
The ideal candidate will have 5–7 years of experience in customer service management, billing, or financial operations, with strong supervisory and organizational skills. Proficiency in computer software like Excel, Word, and data systems is essential. A high school diploma is required, while an associate degree in business or accounting is preferred. We're looking for someone who thrives in a team environment, communicates effectively, and can handle challenging situations with professionalism. If you’re ready to make a difference in our community, we encourage you to apply!
Salary range from $50,000-$60,000 annually plus a robust benefits package. Qualified candidate must meet residency requirement of living within fifty miles of City Hall, 102 W. 7th St., Coffeyville, Kansas, within six months of hire. Applications will be accepted until the position is filled. EOE
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Work Location: In person
Salary : $50,000 - $60,000