What are the responsibilities and job description for the Staff Assistant II (Facility Maintenance) position at City of College Station?
Description
Under general supervision of the Facility Maintenance Division Manager, the Staff Assistant is primarily responsible for work order management for the Facility Maintenance division and providing administrative and clerical support, which includes but not limited to, handling phone calls, processing work orders, creating reports, and assisting staff. Work involves contact with both internal and external customers, thus requiring good interpersonal skills and the ability to exercise discretion
Principal Duties
- Greet customers for the Facility Maintenance division, providing customer service to internal and external customers to include responding to various inquiries regarding Facility Maintenance services and other pertinent information.
- Answer departmental phone calls, providing information to the public as necessary and assisting with citizen complaints/concerns or directing call to the appropriate division/individual.
- Responsible for monitoring Facility Maintenance radio calls, to include responding to incoming and outgoing calls to provide necessary scheduling details to field crews and/or answer various inquiries regarding scheduling or work order instructions.
- Provide administrative support to the department, to include but not limited to, preparing correspondence and reports, ordering and maintaining office supplies, and maintaining division files, work orders, records retention and other pertinent documents.
- Responsible for work order input and maintenance of work order computer system, receiving and scanning of invoices into the system, preparing and entering field purchase orders, purchase orders, and purchase requisitions into the required system.
- Responsible for ordering parts and supplies for crews as needed, contacting service contractors for service as needed and greeting scheduling sales vendors with appropriate man
- Perform other related duties as required.
Qualifications
High school diploma or G.E.D., and three (3) years customer service, clerical or administrative support experience; or an equivalent combination of education and experience
Valid Texas Driver’s License
Possess intermediate level computer skills in the use of PC-based spreadsheet and word processing applications, preferably Microsoft Excel and Word, Excellent customer service, oral and written communication skills.
Ability to deal effectively and courteously with subordinates, superiors, and the public
Willingness and ability to be available for emergency response situations as required
Supplemental Information
Position posted until filled or closing date.
