What are the responsibilities and job description for the X_SEASONAL - Guest Services Specialist position at City of Colorado Springs, CO?
Description / Position Overview
About the Job: Pikes Peak America’s Mountain seeks a highly motivated and courteous individual to welcome and educate guests on the beautiful Pikes Peak Mountain. In this position you will be responsible for the daily operation at the gateway entrance welcoming guests, collecting admission tolls and verifying reservations.
Approximate length of employment will be up to 6 months. Anticipated time range for employment March 2025 - December 2025 with optional start dates in March, May, or July. Scheduled hours will vary based on department needs. Total hours worked will not exceed 1,500 annually.
Job Type: This is a seasonal (at-will) position with benefits limited to those required by applicable state and federal laws, which include Worker's Compensation, Medicare, Unemployment Insurance, and PERA (Public Employees' Retirement Association).
Weekly Schedule: (3-4) 8 hour shifts. Approximately 24- 32 hours per week. To include one weekend day and some holidays.
Work Location: This position is located in Cascade, CO. Employees are responsible for their own transportation to and from the workplace.
This posting will fill multiple vacancies.
As a Guest Services Specialist, you will:
- Provide information to guests about Pikes Peak America's Mountain and other area attractions by answer questions and providing excellent customer service
- Utilize our point-of-sale system to collect fees and check-in reservations.
- Perform complex cash register functions in accordance with policies and procedures; collect cash and cash equivalents; reconcile cash collection
- Support special events and activities in accordance with event plans
- Maintain the cleanliness, general maintenance, and appearance of the gateway, public restrooms, and surrounding areas
- Operate two-way radios
Knowledge, Skills and Abilities:
- Strong interpersonal skills
- Dependable and detail-oriented
- Ability to collect and account for money
- Knowledge of cash reconciliation practices
- Ability to use modern office technology
- Ability to work in a team environment and excel with independent work responsibilities.
- Curiosity about the history, ecosystems, wildlife, and available recreational activities on Pikes Peak and at other regional sites
- Excellent oral and written communication skills
- Understanding of regional weather conditions and patterns
Preferred Qualifications
- Experience in customer service
- Experience with cash handling and cash reconciliation
- Experience with point-of-sale systems and sales operations
Additional Information
Physical Demands: This position requires the ability to lift and carry up to 30 lbs. occasionally and stoop and bend frequently. The ability to sit, stand, or walk for prolonged periods is also required.
Environmental Conditions
- Primary Work Environment – Indoors, occasionally outdoors
- Extreme Temperature – Seasonally (inclement weather)
- Wetness and Humidity – Seasonally (inclement weather)
- Respiratory Hazards – Occasionally (fumes, odors, and gases)
- Noise and Vibrations – Occasionally (large vehicles and motorcycles)
- Physical Hazards – Rarely
Equal Opportunity Employer
The City of Colorado Springs is committed to a culture that values our employees’ unique individual qualities and fosters an inclusive environment where people want to be.
The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.
NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.
The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.
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Please visit the City of Colorado Springs Careers page and review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).
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We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page
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