Guest Services Specialist - (Seasonal Position)

About the Job: Pikes Peak America’s Mountain seeks a highly motivated and courteous individual to welcome and educate guests on the beautiful Pikes Peak Mountain. In this position you will be responsible for the daily operation at the gateway entrance welcoming guests, collecting admission tolls and verifying reservations. 

Approximate length of employment will be up to 6 months. Anticipated time range for employment March 2025 - December 2025 with optional start dates in March, May, or July. Scheduled hours will vary based on department needs. Total hours worked will not exceed 1,500 annually.
 
Job Type: This is a seasonal (at-will) position with benefits limited to those required by applicable state and federal laws, which include Worker's Compensation, Medicare, Unemployment Insurance, and PERA (Public Employees' Retirement Association).

Weekly Schedule: (3-4) 8 hour shifts. Approximately 24- 32 hours per week. To include one weekend day and some holidays.

Work Location: This position is located in Cascade, CO. Employees are responsible for their own transportation to and from the workplace.  

This posting will fill multiple vacancies.
As a Guest Services Specialist, you will: 

• Provide information to guests about Pikes Peak America's Mountain and other area attractions by answer questions and providing excellent customer service
• Utilize our point-of-sale system to collect fees and check-in reservations.
• Perform complex cash register functions in accordance with policies and procedures; collect cash and cash equivalents; reconcile cash collection
• Support special events and activities in accordance with event plans
• Maintain the cleanliness, general maintenance, and appearance of the gateway, public restrooms, and surrounding areas
• Operate two-way radios

Knowledge, Skills and Abilities:

• Strong interpersonal skills 
• Dependable and detail-oriented 
• Ability to collect and account for money  
• Knowledge of cash reconciliation practices  
• Ability to use modern office technology 
• Ability to work in a team environment and excel with independent work responsibilities. 
• Curiosity about the history, ecosystems, wildlife, and available recreational activities on Pikes Peak and at other regional sites 
• Excellent oral and written communication skills 
• Understanding of regional weather conditions and patterns

• Experience in customer service 
• Experience with cash handling and cash reconciliation 
• Experience with point-of-sale systems and sales operations

Physical Demands: This position requires the ability to lift and carry up to 30 lbs. occasionally and stoop and bend frequently. The ability to sit, stand, or walk for prolonged periods is also required. 

Environmental Conditions 

• Primary Work Environment – Indoors, occasionally outdoors 
• Extreme Temperature – Seasonally (inclement weather)
• Wetness and Humidity – Seasonally (inclement weather)
• Respiratory Hazards – Occasionally (fumes, odors, and gases)  
• Noise and Vibrations – Occasionally (large vehicles and motorcycles)  
• Physical Hazards – Rarely

Salary : $16 - $19