What are the responsibilities and job description for the Technology Services Specialist I position at City of Corinth?

Job Description

Pay : $24.60 min. to $29.52 mid per hour

GENERAL PURPOSE : Under general supervision, maintains the helpdesk for the Technology Services Department; installs and upgrades computer hardware, software, and components; provides technical support and training for computer system users; troubleshoots problems and provides solutions.

PRIMARY DUTIES AND RESPONSIBILITIES :

Responds to service requests; interviews user to collect information about technology problems and technical issues and leads user through diagnostic procedures; defines problems and implements technical solutions to resolve user problems; follows up with users to assure the optimal functionality of the users’ systems.
Provides technical support, training, and assistance to employees; explains TS issues, and deploys solutions according to Department standards, guidelines, and procedures; creates local user accounts and system access for e-mail and file shares.
Manages technology integration projects as assigned; evaluates user needs and researches new communications equipment, hardware, and software; assures new technology integration projects meets City standards.
Processes tasks / projects from start to finish independently, using good judgement and determining when to engage help from colleagues.
Maintains work log of service requests, equipment malfunctions, software errors and failures; reports technical problems which need to be addressed by improved procedures and technology.
Maintains and enforces system security and confidentiality of records and information, monitors staff compliance to security procedures, privacy laws and City policies and guidelines.
Cross-trains in all Department functions and assists in the training of TS staff.
Responds outside of normally scheduled work hours in response to special events, natural disasters, emergencies, or critical incidents as determined by the City.
Maintains the integrity, professionalism, values, and goals of the City by assuring that all rules and regulations are followed, and that accountability and public trust are preserved.
Cooperates with co-workers professionally to accomplish work efficiently and effectively.
Has regular, predictable attendance; attendance is a factor in continued employment with the City.
Performs other duties as assigned or required.

MINIMUM QUALIFICATIONS :

Education and Experience :

Associate degree in Computer Science or a related field;

OR an equivalent combination of education and experience.

Required Licenses or Certifications :

Must possess a valid Texas Driver’s License.

CompTIA A is preferred

Required Knowledge of :

City organization, operations, policies and procedures.

Technology Services methods, policies, and procedures.

Networked computer system environments and peripheral device capabilities.

Hardware, software and peripheral equipment troubleshooting techniques.

MS Office computer applications and operating systems.

Audio-visual equipment setup and usage.

Customer service standards and protocols.

Required Skill in :

Assessing customer support needs, and implementing effective solutions.

Installing, repairing, and maintaining computer software, hardware, and peripherals in a multiple operating system environment.

Providing technical support and training to City departments and personnel.

Establishing and maintaining cooperative working relationships with co-workers.

Operating a personal computer utilizing a variety of business software.

Effective communication, both verbal and written.

Troubleshoot network connectivity (LAN, WI-FI).

Abilities :

Ability to communicate effectively both verbally and in writing.

Ability to form and maintain effective relationships with coworkers and customers.

Ability to maintain regular and punctual attendance.

Must pass a drug test, driver’s license check, criminal history background check and social security number verification check.

Physical Demands / Work Environment :

Work is performed in a standard office environment, utilizing computers and peripheral equipment; may occasionally be required to lift up to 50 lbs; requires vision capacity to perform fine calibrations and differentiate between colored wires.

A1eemPx1Y5

Salary : $25 - $30

Apply for this job

Receive alerts for other Technology Services Specialist I job openings

Technology Services Specialist I

What are the responsibilities and job description for the Technology Services Specialist I position at City of Corinth?

What is the career path for a Technology Services Specialist I?

Job openings at City of Corinth

Not the job you're looking for? Here are some other Technology Services Specialist I jobs in the Denton, TX area that may be a better fit.

We don't have any other Technology Services Specialist I jobs in the Denton, TX area right now.

AI Assistant is available now!