Technology Services Specialist I

• Responds to service requests; interviews user to collect information about technology problems and technical issues and leads user through diagnostic procedures; defines problems and implements technical solutions to resolve user problems; follows up with users to assure the optimal functionality of the users’ systems.
• Provides technical support, training, and assistance to employees; explains TS issues, and deploys solutions according to Department standards, guidelines, and procedures; creates local user accounts and system access for e-mail and file shares.
• Manages technology integration projects as assigned; evaluates user needs and researches new communications equipment, hardware, and software; assures new technology integration projects meets City standards.
• Processes tasks/projects from start to finish independently, using good judgement and determining when to engage help from colleagues.
• Maintains work log of service requests, equipment malfunctions, software errors and failures; reports technical problems which need to be addressed by improved procedures and technology.
• Maintains and enforces system security and confidentiality of records and information, monitors staff compliance to security procedures, privacy laws and City policies and guidelines.
• Cross-trains in all Department functions and assists in the training of TS staff.
• Responds outside of normally scheduled work hours in response to special events, natural disasters, emergencies, or critical incidents as determined by the City.
• Maintains the integrity, professionalism, values, and goals of the City by assuring that all rules and regulations are followed, and that accountability and public trust are preserved.
• Cooperates with co-workers professionally to accomplish work efficiently and effectively.
• Has regular, predictable attendance; attendance is a factor in continued employment with the City.
• Performs other duties as assigned or required.

• Associate degree in Computer Science or a related field;
• OR an equivalent combination of education and experience.

• Must possess a valid Texas Driver’s License.
• CompTIA A is preferred

• City organization, operations, policies and procedures.
• Technology Services methods, policies, and procedures.
• Networked computer system environments and peripheral device capabilities.
• Hardware, software and peripheral equipment troubleshooting techniques.
• MS Office computer applications and operating systems.
• Audio-visual equipment setup and usage.
• Customer service standards and protocols.

• Assessing customer support needs, and implementing effective solutions.
• Installing, repairing, and maintaining computer software, hardware, and peripherals in a multiple operating system environment.
• Providing technical support and training to City departments and personnel.
• Establishing and maintaining cooperative working relationships with co-workers.
• Operating a personal computer utilizing a variety of business software.
• Effective communication, both verbal and written.
• Troubleshoot network connectivity (LAN, WI-FI).

• Ability to communicate effectively both verbally and in writing.
• Ability to form and maintain effective relationships with coworkers and customers.
• Ability to maintain regular and punctual attendance.
• Must pass a drug test, driver’s license check, criminal history background check and social security number verification check.

• ​​​​​​​Work is performed in a standard office environment, utilizing computers and peripheral equipment; may occasionally be required to lift up to 50 lbs; requires vision capacity to perform fine calibrations and differentiate between colored wires.

Salary : $25 - $30