What are the responsibilities and job description for the Account Clerk II (Utility Billing) position at City of Cuyahoga Falls, OH?

Salary : $25.10 - $28.56 Hourly

Location : Cuyahoga Falls

Job Type : Full-Time

Job Number : 202500004

Division : Service

Department : Utility Billing

Opening Date : 02 / 03 / 2025

Closing Date : 2 / 17 / 2025 11 : 59 PM Eastern

DESCRIPTION

NOTICE OF CIVIL SERVICE EXAMINATION Notice is hereby given that the Cuyahoga Falls Civil Service Commission will administer an

open-competitive written examination for the following position :

ACCOUNT CLERK II

CITY OF CUYAHOGA FALLS, OHIO

DATE, TIME, & PLACE OF EXAMINATION : Thursday, March 6, 2025, at Cuyahoga Falls High School Cafeteria, 2300 Fourth St., Cuyahoga Falls, OH 44221. Registration begins at 5 : 00 P.M. The written examination will start promptly at 6 : 00 P.M. A valid driver's license or State-issued ID must be presented for identification purposes on the evening of the examination. JOB SUMMARY : Under the direction of the Utility Billing Manager, performs routine clerical, cashiering, bookkeeping, administrative, and data processing work in the complete billing process related to utilities and other public services. MINIMUM QUALIFICATIONS : Applicant must possess a high school diploma or GED equivalent, preferably supplemented by specialized coursework in general office practices such as keyboarding, accounting, and / or data processing; foreign language proficiency is a plus; or, any combination of education and experience that provides the required knowledge, skills and abilities to perform the essential functions of the job.

REQUIREMENTS :

Applicant must certify that they currently do not use tobacco products and, if hired, must refrain from using all tobacco products for the duration of employment with the City of Cuyahoga Falls.
Applicant must possess a valid State of Ohio driver's license and maintain continuing eligibility under the City's driver eligibility standards.
Applicant must have knowledge of computers, electronic data processing, and modern office practices and procedures.
Applicant must be skilled in the operation of a multi-line telephone, personal computer, copy machine, fax machine, and calculator.
Applicant must have the ability to perform mathematical computations accurately and quickly, communicate effectively verbally and in writing, establish successful working relationships, work under pressure and / or with frequent interruptions, work with disgruntled or difficult customers, and accept responsibility for team building and customer satisfaction.

EXAMPLE OF DUTIES

Performs cashier duties in the acceptance of utility and other payments.

Reads computer files or gathers records to compile needed data.

Enters information into a computer or computes amounts due.

Prepares invoices.

Posts transactions to accounting records such as worksheets, ledgers, or computer files.

Processes work orders for utility disconnections, reconnections, new orders, and other public works service requests.

Processes meter reading data; prepares and mails utility bills; maintains current customer account files; assists in reconciling utility billing activity with the general ledger.

Receives telephone calls and citizen visits concerning utility billings or services; handles questions and matters of a more technical nature; responds to citizen complaints.

Pursue collection of delinquent utility accounts, including preparation and mailing of final notices, shut-off, and turn-on orders, establishing and monitoring payment schedules, customer follow-up account research, preparing liens and write-offs, and appearing in court to testify on behalf of the City, when appropriate.

Accepts responsibility and contributes in a team environment to promote and improve customer satisfaction.

SUPPLEMENTAL INFORMATION

EXAMINATION : Written. NO REVIEW WILL BE GRANTED FOR THE WRITTEN EXAMINATION.

ENTRY LEVEL SALARY : Starting pay is $25.10 per hour. After 4 successful years of service, the pay is $28.56 per hour.

WORK HOURS : Monday - Friday, 8 AM - 5 PM, or as assigned by the Utility Billing Manager.

EXTRA CREDIT :

20% extra credit for an applicant who has completed service in the uniformed services, has been honorably discharged or has transferred to the reserve with evidence of satisfactory service, or is a member of the National Guard or a reserve component of the armed forces of the United States who, at the time of the examination, has completed more than 180 days of active duty service under an executive order of the president of the United States or an act of the Congress of the United States; OR

15% extra credit for any applicant who is a member in good standing of a reserve component of the armed forces of the United States, including the National Guard.

Copy of Form DD-214 (proof of honorable discharge) or certificate of service MUST be submitted with the online application to be eligible for extra credit.

APPLICATION PROCESS : The application and extra credit document, if applicable, must be submitted online no later than Friday, February 21, 2025.

Apply online at :

APPLICANTS ARE PERMITTED TO BRING A CALCULATOR BY ORDER OF THE CIVIL SERVICE COMMISSION. NO CELL PHONE CALCULATORS ARE PERMITTED.

BY ORDER OF THE CIVIL SERVICE COMMISSION

In compliance with the ADA, the City will provide reasonable accommodations to qualified individuals with disabilities.

The City of Cuyahoga Falls offers a comprehensive benefits plan to full-time employees. The plan is designed to keep employees and their eligible dependents healthy and secure while providing peace of mind.

The City offers three medical plan options, a comprehensive prescription-drug plan, two plan options for the dental and vision offerings, medical and dependent care, flexible spending accounts, and an employee assistance program.

The voluntary Vitality wellness program allows employees and spouses to earn financial incentives while living their healthiest! Incentives are credited to the employee's health savings account (HSA) or health reimbursement account (HRA), depending on the medical plan selected. Free membership is also available at the City's state-of-the-art Natatorium fitness facility.

Employees receive the security of state pension benefits and the opportunity to increase personal retirement savings with deferred compensation plans. For additional peace of mind, the City provides group and retiree life insurance, voluntary life insurance for employees and their dependents, plus supplemental benefits through AFLAC.

Do you have specialized coursework in general office practices such as keyboarding, accounting, and / or data processing?

Do you have prior customer service experience?

Do you have prior work experience in public service (i.e. Municipality or State service)?

Required Question

Salary : $25 - $29

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