What are the responsibilities and job description for the Account Clerk II position at City of Cuyahoga Falls?
NOTICE OF CIVIL SERVICE EXAMINATION Notice is hereby given that the Cuyahoga Falls Civil Service Commission will administer an open-competitive written examination for the following position :
ACCOUNT CLERK II
CITY OF CUYAHOGA FALLS, OHIO
JOB SUMMARY : Under the direction of the Utility Billing Manager, performs routine clerical, cashiering, bookkeeping, administrative, and data processing work in the complete billing process related to utilities and other public services. MINIMUM QUALIFICATIONS : Applicant must possess a high school diploma or GED equivalent, preferably supplemented by specialized coursework in general office practices such as keyboarding, accounting, and / or data processing; foreign language proficiency is a plus; or, any combination of education and experience that provides the required knowledge, skills and abilities to perform the essential functions of the job.
REQUIREMENTS :
Applicant must certify that they currently do not use tobacco products and, if hired, must refrain from using all tobacco products for the duration of employment with the City of Cuyahoga Falls.
Applicant must possess a valid State of Ohio driver’s license and maintain continuing eligibility under the City’s driver eligibility standards.
Applicant must have knowledge of computers, electronic data processing, and modern office practices and procedures.
Applicant must be skilled in the operation of a multi-line telephone, personal computer, copy machine, fax machine, and calculator.
Applicant must have the ability to perform mathematical computations accurately and quickly, communicate effectively verbally and in writing, establish successful working relationships, work under pressure and / or with frequent interruptions, work with disgruntled or difficult customers, and accept responsibility for team building and customer satisfaction.
EXAMPLE OF DUTIES
- Performs cashier duties in the acceptance of utility and other payments.
- Reads computer files or gathers records to compile needed data.
- Enters information into a computer or computes amounts due.
- Prepares invoices.
- Posts transactions to accounting records such as worksheets, ledgers, or computer files.
- Processes work orders for utility disconnections, reconnections, new orders, and other public works service requests.
- Processes meter reading data; prepares and mails utility bills; maintains current customer account files; assists in reconciling utility billing activity with the general ledger.
- Receives telephone calls and citizen visits concerning utility billings or services; handles questions and matters of a more technical nature; responds to citizen complaints.
- Pursue collection of delinquent utility accounts, including preparation and mailing of final notices, shut-off, and turn-on orders, establishing and monitoring payment schedules, customer follow-up account research, preparing liens and write-offs, and appearing in court to testify on behalf of the City, when appropriate.
- Accepts responsibility and contributes in a team environment to promote and improve customer satisfaction.
ENTRY LEVEL SALARY : Starting pay is $25.10 per hour. After 4 successful years of service, the pay is $28.56 per hour.
WORK HOURS : Monday - Friday, 8 AM - 5 PM, or as assigned by the Utility Billing Manager.
For more information on this position and to apply online, please click within.
recblid v9nkd4q15o1j6snh7s5erg3o17vw6m
Salary : $25 - $29