What are the responsibilities and job description for the Utility Customer Account Specialist I (Dallas Water Utilities) Civil Service position at City of Dallas?
Welcome to the City of Dallas!
The City of Dallas is one of the largest employers in the DFW Metroplex.
We offer growth opportunities and a chance to make a difference in our community.
What do we offer?
A competitive salary, five-year vested pension plan, great benefits package that includes health, vision and dental insurance, pet insurance, tuition reimbursement, qualifying childcare assistance, paid time off and more.
Join our diverse workforce and help us in providing excellent service to the residents of Dallas while building a rewarding career.
Job Summary
The Utility Customer Account Specialist I provides and performs entry level tasks in response to customer inquiries (payment/billing), lobby/credit services/billing/lobby/special collections services transactions, complaints, or requests. Maintains and manages customer accounts and performs related work as required under general supervision.
Overview
Job Description
The Utility Customer Account Specialist I provides and performs entry level tasks in response to customer inquiries (payment/billing), lobby/credit services/billing/lobby/special collections services transactions, complaints, or requests. Maintains and manages customer accounts and performs related work as required under general supervision.
Essential Functions
1 Identifies and responds to customer inquiries regarding utility services, account activity, and billing/payment/utility process questions.
2 Processes routine entry level changes and corrections in SAP billing system to support accurate and efficient billing/payment processing/credit services/lobby processes.
3 Performs various collection and customer service activities to include contacting customers by phones, making payment arrangements, taking payments, correcting, and resubmitting invoices to internal and external collection department.
4 Utilizes accounting debit and credit principles to evaluate account payables and receivables to explain and evaluate account history.
5 Performs entry level clerical, analysis and data entry related to payments received and customer accounts; opens, closes, and transfers accounts and performs adjustments to accounts.
6 Researches, investigates, and monitors utility account transactions to respond to customer inquiries concerning billings, payments, fees, adjustments, disconnects, rereads, service orders, customer service processes and consumption issues.
7 Exercises diplomacy and professionalism and maintains strict confidentiality in accordance with Red Flag rules.
8 Prepares clear and concise spreadsheets and correspondence at a basic level.
9 Verification of cashier’s drawer and cash drop for end of day closing.
10 Creation of form letters, monitoring/response to shared customer inquiry emails, answer incoming calls and pulling voicemails from shared customer phone line.
11 Assist lobby walk-in customers by providing customer service functions.
12 Performs any and all other work as needed or assigned.
Minimum Qualifications
EDUCATION:.
$45,065.37 - $49,083.88
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
City of Dallas is an Equal Opportunity Employer and values diversity at all levels of its workforce.
The City of Dallas is one of the largest employers in the DFW Metroplex.
We offer growth opportunities and a chance to make a difference in our community.
What do we offer?
A competitive salary, five-year vested pension plan, great benefits package that includes health, vision and dental insurance, pet insurance, tuition reimbursement, qualifying childcare assistance, paid time off and more.
Join our diverse workforce and help us in providing excellent service to the residents of Dallas while building a rewarding career.
Job Summary
The Utility Customer Account Specialist I provides and performs entry level tasks in response to customer inquiries (payment/billing), lobby/credit services/billing/lobby/special collections services transactions, complaints, or requests. Maintains and manages customer accounts and performs related work as required under general supervision.
Overview
Job Description
The Utility Customer Account Specialist I provides and performs entry level tasks in response to customer inquiries (payment/billing), lobby/credit services/billing/lobby/special collections services transactions, complaints, or requests. Maintains and manages customer accounts and performs related work as required under general supervision.
Essential Functions
1 Identifies and responds to customer inquiries regarding utility services, account activity, and billing/payment/utility process questions.
2 Processes routine entry level changes and corrections in SAP billing system to support accurate and efficient billing/payment processing/credit services/lobby processes.
3 Performs various collection and customer service activities to include contacting customers by phones, making payment arrangements, taking payments, correcting, and resubmitting invoices to internal and external collection department.
4 Utilizes accounting debit and credit principles to evaluate account payables and receivables to explain and evaluate account history.
5 Performs entry level clerical, analysis and data entry related to payments received and customer accounts; opens, closes, and transfers accounts and performs adjustments to accounts.
6 Researches, investigates, and monitors utility account transactions to respond to customer inquiries concerning billings, payments, fees, adjustments, disconnects, rereads, service orders, customer service processes and consumption issues.
7 Exercises diplomacy and professionalism and maintains strict confidentiality in accordance with Red Flag rules.
8 Prepares clear and concise spreadsheets and correspondence at a basic level.
9 Verification of cashier’s drawer and cash drop for end of day closing.
10 Creation of form letters, monitoring/response to shared customer inquiry emails, answer incoming calls and pulling voicemails from shared customer phone line.
11 Assist lobby walk-in customers by providing customer service functions.
12 Performs any and all other work as needed or assigned.
Minimum Qualifications
EDUCATION:.
- High School Diploma or GED
- Three (3) years of customer service, clerical, billing, accounts payable or financial record keeping experience.
- Associate degree in any field plus one (1) year of the stated experience will meet the education and experience requirements.
- Bachelor's degree or higher in any field will meet the education and experience requirements.
$45,065.37 - $49,083.88
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
City of Dallas is an Equal Opportunity Employer and values diversity at all levels of its workforce.
Salary : $45,065 - $49,084
