Transit Operations Coordinator

Definition

This posting is also an internal, promotional opportunity for which current employees are considered first under state law. Current employees must apply under the promotional job posting by the applicable deadline. Those applying under this external posting will not be considered.

Under general supervision, responsible for overseeing and coordinating the daily operations of the City’s public transportation system; works closely with Dispatchers, Transit Operators and Transit management to ensure smooth service delivery and to resolve issues that arise within day-to-day transit operations.

The City of Davenport offers a comprehensive benefit package. The cost for a family plan for medical, dental, vision and prescription is only $98.61 per month for 2025 and starts on first day of employment.
The City also offers:

• Iowa Public Employee’s Retirement Pension plan
• 457 Deferred Compensation – The City will contribute 5% of the employee’s income to his/her 457 account if the employee contributes at least 1% (applicable to non-bargaining, management exempt employees)
• 13 paid holidays
• Life Insurance
• Long Term Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program

Examples Of Duties

• Coordinates the day-to-day operations of the transit system, helping to ensure timely departures, arrivals and safe operations.
• Assists with transportation schedules and routes to maximize efficiency and minimize delays; ensures accurate timetable communication to passengers.
• Serves as the primary point of contact between Transit Operators and Dispatchers; communicates real-time updates, changes or delays; seeks input from Transit management when required.
• Trains, assigns and evaluates the performance of assigned staff.
• Resolves operational issues, such as delays, traffic problems, accidents or vehicle breakdowns; implements contingency plans when necessary to minimize service disruptions.
• Assists with collision investigations and other operational incidents.
• Directs computer dispatch center activities; sends out route transfers and monitors bus locations using GPS to control routes and identify missed passengers, when necessary.
• Assists with tracking and reporting on transit performance, including on-time service, customer complaints and operational efficiency.
• Helps to ensure all operations adhere to safety regulations, transit policies and legal requirements.
• Ensures accurate and timely submission of payroll data for the Transit division.
• Contributes to the efficiency and effectiveness of Transit division’s service by offering suggestions and participating as an active member of the Transit division.
• Performs other related duties as required.

Qualifications

Must possess a high school diploma or GED equivalent, plus two (2) years of transit operations experience; or an equivalent combination of training and experience which provides the knowledge, skills and abilities necessary to perform the required work in this position.

Must possess a valid Driver's License and obtain a Class B Commercial Driver's License (CDL) with air brake and passenger endorsements within three (3) months of hire and maintain throughout duration of employment.

Must pass a physical examination and background check as prescribed by the city. All Transit CDL personnel are subject to the Federal Transit Authority Random Drug & Alcohol Program.

Must reside in Iowa or Illinois within two (2) years of hire and maintain residency throughout the duration of employment.

Knowledge and Skills

Knowledge of:

• Bus safety and maintenance issue reporting
• Two-way radio procedures and codes
• Transit system operations, rules and regulations
• Principles and practices of exceptional customer service
• Record keeping principles and practices

• Reading and interpreting bus routes and schedules, traffic patterns flows and potential road hazards
• Providing excellent customer service and resolving customer complaints
• Communicating effectively and professionally with others, both verbally and in writing
• Monitoring schedules, operations and compliance standards
• Establishing and maintaining effective working relationships with customers, employees and management
• Understanding and following detailed verbal and written instructions
• Working independently and completing tasks with minimal supervision
• Exercising tact and sound judgment when resolving operational and customer concerns
• Maintaining composure in stressful or emergency situations
• Establishing and evaluating effectiveness of work processes, procedures and internal controls
• Maintaining records and completing reports
• Performing simple arithmetic computations
• Microsoft Office Suite software