Utility Customer Service Representative

Utility Customer Service Representative

ISSUE DATE: 4/4/2025

CLOSING DATE: Open until filled

ELIGIBILITY: Internal & External

LOCATION: Deltona Water

Regular Full-Time Non-Exempt Vacancy

Anticipated Hiring Range: $18.44 - $28.97

If you have any issues with the application system, please contact Workbright's customer service department at (844) 458-0173

DEFINITION:

Under close supervision, the purpose of the position is to perform routine clerical, secretarial and administrative work in receiving public, answering telephones, and providing customer assistance to facilitate the conduct of business at the City's Water Utility. This position receives and maintains records of cash receipts for payment of bills, deposits and fees. Employees in this classification perform customer-oriented service and clerical work.

ESSENTIAL FUNCTIONS (Not all-inclusive):

Assists and greets customers and visitors; answers questions and handles inquiries from citizens; provides detailed utility account information; reviews and troubleshoots customer accounts for high bills and unexplained usage; refers to appropriate department or staff member as necessary. Receives, counts, balances, validates, and reports cash and negotiable instruments for payment of bills, deposits, fees and other related items for the City. Collects and processes payments from customers either by phone, email, or in person. Establishes and modifies customer accounts by entering information into the finance system, taking funds, printing receipts, and creating customer files. Balances daily collections and disbursements and prepares reports as instructed; prepares daily deposits, cash summaries, and copies of summaries. Performs database cleanup on master files to ensure customer data is correct. Prepares water services orders for turn-on, turn-off, and meter changes.

MINIMUM QUALIFICATIONS:

Requires High School graduation or GED equivalent.

Requires two years of customer service experience, with call center or utility customer service preferred.

Bilingual preferred.

Please use the resume tab to upload all required licenses and your High School Diploma/GED equivalent with your application before the job posting closes.

LICENSES/CERTIFICATIONS:

None.

BENEFITS: Full City benefits include Florida Retirement System, paid employee health/dental, accrued vacation, birthday day off, sick leave, and more.

Veteran Preference in appointment will be given to those eligible.

In order to be eligible for Veteran Preference, you must furnish a Department of Defense document, commonly known as form DD-214 (Member 4 Copy recommended) or military discharge papers, or equivalent certification from the DVA, listing military status, dates of service and discharge type PRIOR TO CLOSING DATE OF THE JOB POSTING. Please redact social security number and date of birth information from all documents submitted.

In addition, the disabled veteran shall also furnish a document from the Department of Defense, the DVA, or the Department certifying that the veteran has a service-connected disability

If you require accommodation because of a disability to participate in the application/selection process, you must notify the Human Resources Department at 386-878-8750 at least 48 hours (excluding weekends and holidays) prior to the meeting or activity.

We are proud to be a Drug-free, Smoke-free, and Equal Opportunity Employer!