Recreation Leader- Front Desk North Lakes

Responsible for assisting Parks and Recreation customers with registration and inquiries, monitoring activities, and assisting other Parks and Recreation facilities in a friendly and professional manner.ESSENTIAL FUNCTIONS 
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
DUTIES

• Perform front-desk operations, including but not limited to, greeting customers, assist with addressing and resolving customer questions and concerns, provide phone, electronic and face-to-face support to customers, appropriately directing internal and external customers, registers participants for programs, explains various activity options, maintain appropriate documentation and/or reports, and performs cash handling responsibilities; escalate issues to supervisor, as appropriate. 
• Monitor facility rentals; set up and take down equipment for special events; report any damages or defaults in contracts.
• Record hourly facility and class attendance. 
• Provide care and protection for patrons, including responding immediately to emergencies and administering first aid as necessary.
• Maintain a clean and orderly environment for patrons including but not limited to, equipment and materials; ensure appropriate items are accessible, appropriate and in good condition for child use.
• Monitor facility during free play and classes; assist in the enforcement of department, site, and program rules and/or regulations, and safety precautions.
• Assist with birthday parties, programs, and special events, as needed.
• Transport passengers and/or chaperones on van or passenger bus for trips.
• Participate in staff meetings and annual training required by the department and by the State of Texas.
• Assist in the enforcement of department, site, and program rules and/or regulations, and safety precautions.

SUPERVISORY/BUDGET RESPONSIBLITIES

• None. 

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EDUCATION, EXPERIENCE AND LICENSES/CERTIFICATIONS

• High School Diploma or equivalent; and,
• Must be at least eighteen (18) years of age; and,
• Must have or obtain Red Cross or American Heart Association Adult CPR, AED & First Aid Certification designated timeframe outlined for program/within thirty (30) days of employment (online training is not valid),

• Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.

REQUIRED SKILLS/ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Knowledge of applicable Federal and State laws parks and recreation, as well as City of Denton policies and procedures.
• Knowledge of leisure, social, health and legal needs of individuals with and without disabilities at all age levels. 
• Knowledge of CPR/AED first aid procedures.
• Skill in problem solving; identifying problems and reviewing related information to develop and evaluate options and implement solutions. 
• Skill at the beginner level, working with Microsoft Office 365, and other software systems to complete work.
• Skill in providing exceptional service to internal and external customers. 
• Skill in interpersonal relationships, including using tact, patience, and courtesy.
• Skill in performing basic mathematical calculations with accuracy.
• Skill in operating 10-key adding machines, cash registers and balancing cash drawer. 
• Ability to work independently to manage multiple work tasks while balancing competing priorities with attention to detail and in a fast-paced environment.
• Ability to establish and maintain effective interpersonal relationships.
• Ability to handle difficult and stressful situations with professional composure and confidentiality. 
• Ability to communicate effectively, both in oral and written forms, for the needs of the audience.
• Ability to be flexible and adaptable to changing work environment to facilitate/accomplish needed activities.
• Ability to prepare and maintain reports.

CONDITIONS OF EMPLOYMENT

• Must have and maintain a valid Class “C” Driver’s License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver’s license and state required minimum automobile liability insurance within 90 days of hire per state law).
• Must pass a drug test, driver’s license check, criminal history background check, and social security number verification.
• Must pass a physical examination.
• Must have or obtain Red Cross or American Heart Association Adult CPR, AED & First Aid Certification designated timeframe outlined for program/within thirty (30) days of employment (online training is not valid).
• Must attend and successfully complete the City’s Defensive Driving Course (DDC) and Van training as soon as possible after employment, if required to drive City vehicle or personal vehicle for City business.

SAFETY 

• Perform preventive maintenance on tools and equipment; ensure equipment is in safe operating condition.
• Follow established safety procedures and techniques to perform job duties including lifting and climbing; operate tools and equipment according to established safety procedures.
• Promptly report unsafe conditions in work area and/or any conditions that are not immediately correctable to supervisor. 

WORKING CONDITIONS/PHYSICAL REQUIREMENTS 

• Safety Sensitive (Subject to random drug testing): Yes.
• Tools/Equipment Used: Standard office equipment, including computer and peripherals; additional items may include but are not limited to, cash register, first aid supplies, recreational and sports equipment, tables, chairs, and 15-passenger van.
• Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
• Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.
• Lifting: Lifting no more than 50 pounds and carrying up to 25 pounds.
• Environment: Works inside and outside with exposure to inclement weather, heat, cold noise, debris, and odor; occasionally requires irregular and/or prolonged hours.
• Travel: Travels to City of Denton buildings and professional meetings as required.
• Attendance: Regular and punctual attendance at the worksite is required for this position. Must be able to work overtime, nights and/or weekends, as required.
  • Must be available for position trainings during the designated timeframe outlined for program.
• Mental Demands: Maintains emotional control under stress; works with frequent interruptions.

CORE VALUES

• Inclusive
• Collaborative
• Service-Oriented
• Strategically Focused
• Fiscally Responsible

EEO STATEMENT 
City of Denton is an equal opportunity employer. It is City of Denton’s policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity. 
  
This job description is not an employment agreement, contract agreement, or contract.  Management has exclusive right to alter this job description at any time without notice.

Salary : $17 - $20