Public Safety Telecommunications Supervisor

Distinguishing Features of the Class

Directs, plans, and coordinates the daily operations of the 911 Emergency Communications Center; frequent performance of key telecommunicator duties during major incidents, events, and operations; and oversees, trains and assists telecommunicators to fulfill their duties.

• Residency Incentive Program
• Paid Volunteer Time-Off
• Parental Leave
• Vacation and Sick Leave
• 12 Paid Holidays
• Health/Dental/Life/LTD Insurance
• Wellness Programs and Activities
• Tuition Reimbursement and Continuing Education Programs
• Public Service Student Loan Forgiveness Benefit
• Defined Benefit Pension Plan through IPERS
• Deferred Compensation Plan with City Match up to 2.5%
• Voluntary Insurance Benefit Options
• Employee Discount Program

Acceptable Experience and Training

• Graduation from high school; and
• Considerable (3 years) experience in the operation of emergency communications or a public safety related field; and
• Completion of Basic 40 Hour Telecommunicator Training required by the State of Iowa within 12-months of employment; and
• NCIC and Emergency Medical Dispatch certifications within 12-months of employment; and
• CPR and AED certified within 12-months of employment; and
• Successful completion of a post-offer pre-employment physical examination and drug screen; and
• Ability to pass a background check.
• Experience as a supervisor, lead or trainer preferred.

Required Special Qualifications

• Candidates for positions in this class must pass a post-employment offer physical examination and drug screen.
• Candidates must have the ability to pass a background check.

Examples of Essential Work (Illustrative Only)

• Oversees, plans, directs shift operations of the ECC.
• Serves as liaison between CARE Diversion Program employees and Public Safety Telecommunicators in the ECC and in the field.
• Interacts with other local governments, public safety, civic organizations, and the public to provide information, coordinate services, and resolve problems.
• Coordinates and implements changes in ECC policies and procedures.
• Recommends corrective action for ECC staff.
• Conducts employee performance evaluations.
• Provides information and instruction on how to perform certain work tasks for new employees, or employees in the same or similar class of positions.
• Provides quality assurance analysis, planning and compliance.
• Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities.
• Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems, and suggestions for new or improved ways of addressing such problems;
• Assists in the preparation and the facilitation of training for employees, and the training of new procedures for all employees,
• Researches, develops, and maintains training programs;
• Ensures proper staffing through recruitment and promotion, interviews, and recommendations of new employees for hire;
• Develops policies and procedures pertaining to the operation of ECC.
• Performs essential work of a Public Safety Telecommunicator when necessary.
• Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices, and new developments in assigned work areas.
• Performs related work as required.