Customer Service Representative III - DPW

Salary : $32,288.00 - $41,308.00 Annually

Location : Coleman A Young Municipal Center, MI

Job Type : Certified-Regular Civil Service

Job Number : 20243081005DPWPA

Department : Dept of Public Works

Division : City Engineers

Opening Date : 02 / 18 / 2025

Closing Date : 3 / 3 / 2025 11 : 59 PM Eastern

Bargaining Unit : 1210-AFSCME NonSupervisory Local 62 DPW Clerical

Description

Provides support to customers seeking applications for DPW Right of Way permits and vehicle registrations associated with haulers of extraordinary loads. This includes processing a variety of permits, such as construction permits that alter the Right of Way, permits for Right of Way occupation, valet permits, and oversized / overweight load permits. Requests may come through on-site visits, phone calls, or email. Responds to permit issuance-related requests and complaints by performing record research. Under general supervision, performs responsible work requiring knowledge of departmental rules and exercises independent judgment.

Examples of Duties

• Complete the intake and verify the accuracy and completeness of permit applications, required attachments and documentation, and account files for internal and external customers.
• Perform data entry for all applications, approvals, permits, licenses, inspection requests and other related actions into DPW's databases.
• Interact with customers in person at the counter to address procedural questions related to permit issuance, payment requirements and issues, including any necessary telephone contact or follow-up.
• Interact with other governmental agencies, City departments and DPW divisions, and their computer systems, to request required information or schedule activities relating to the permit the customer is seeking.
• Research departmental records for information related to status, inquires and payment histories.
• Perform investigations through research of divisional files and departmental records for other government agencies.
• Prepare forms and records to document application and issuance of permits and licenses.
• Initiate investigations of illegal permit work and forwards information for inspection follow-up.
• Compile the results of activities and prepares reports, including statistical and metrics reports, reports for the office of the Ombudsman, and ADA ramp reports.
• Assist customers with completing applications and other forms and paperwork.
• Review applications and affidavits for completeness, including the attachment of all required documents and forms. Ensure that customer site plans adhere to established standards.
• Provide information, in person and by telephone, regarding general informational inquiries and procedures.
• Enter customer information via personal computer into database.
• Research customer inquiries and provide current information.
• Process payments related to permit applications or associated fees, and issue Certificates of Occupancy, compliance, Acceptance and Grants.
• Documenting and maintaining records for resident complaints and inquiries.
• Utilization of advanced systems such as ArcGIS, OpenGov, ProjectDox, Smartsheet, and Dotmaps.
• Knowledge and enforcement of the Metro Act.
• Conduct Right of Way Management system testing.
• Cross-reference descriptions with our Right of Way Management system and ArcGIS to confirm jurisdictional compliance.
• Maintain and update the DPW sidewalk database.

Minimum Qualifications

Equivalent combinations of education and experience which provide the required knowledge, skills, and abilities will be evaluated on an individual basis

Supplemental Information

Evaluation Plan

Additional points may be awarded for :

LRD : 02 / 18 / 2025

EMPLOYMENT BENEFITS

The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following :

HEALTH

INSURANCE

PAID TIME OFF

OTHER LEAVE BENEFITS

The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,

RETIREMENT BENEFITS

City Employees Retirement System

As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after :

ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.

Have a successful career with the City of Detroit . Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit

What is the highest level of education that you have obtained?

How many years of experience have you had providing customer service or duties requiring a high volume of customer contact assisting the public with procedures related to obtaining construction permits and business, trade, and occupational licenses?

Required Question

Salary : $32,288 - $41,308