Front Desk Worker (Rec Center)

Class Concept

Looking for an engaging job that allows you to make a positive impact towards the wellness of your community? Do you have a passion for recreation and customer service? Then look no further for the perfect job for you!

• Fridays: 2-6pm, 3-8pm & 4-8pm
• Saturdays: 11am-5pm & 4-8pm
• Sundays: 7:30am-2pm & 11am-5pm

• Refer a Friend Bonus Program ($50 per successful employee referral)
• Ohio Public Employee Retirement System (OPERS) enrollment and contributions
• Potential Public Student Loan Forgiveness (PSLF) eligibility
• Support through our Employee Assistance Program (EAP)
• 20% discount on classes and free textbooks at Franklin University
• Fostering Internal Talent (FIT) Program offering incentives, training, and team building
• Discounts on classes and memberships at the Dublin Community Recreation Center (DCRC)
• The City maintains the cost of team member certifications and training time is paid($40.00-$100.00 value). All certifications achieved belong to the team member.
• Employee recognition and appreciation events throughout the summer
• Discounted/free employee participation in select City events (Memorial Golf Tournament, Dublin Irish Festival, etc.)
• Uniforms provided
• Career mapping and growth opportunities

Examples of Duties

Front Desk Worker duties include, but are not limited to:

• Extensive computer use that includes the processing of sales for memberships, daily passes, activities and classes using the RecTrac management software
• Balance, reconcile, and file all daily financial transactions
• Disperse City of Dublin and Dublin Recreation Services information in person and by answering a high volume of phone calls, routing messages, and answering questions appropriately
• Customer support for the City’s online recreation management software
• Greet the public entering the building
• Interact with customers and the public to answer inquiries and resolve issues
• Maintain a current knowledge of all City of Dublin Parks and Recreation memberships, activities, classes and events
• Interpret and enforce City of Dublin and Dublin Recreation Services policies, procedures and rules
• Attend all required meetings and trainings

Typical Qualifications

Minimum Qualifications

• Must be at least 18 years of age or older
• Regularly available to work weekend shifts
• Possession of current American Red Cross CPR/AED/First Aid certification, or the ability to obtain certification within 90 days of hire
• Strong communication, organizational and problem solving skills
• Maintains composure under pressure
• Ability to follow oral and written directions
• Ability to work efficiently and courteously with the public and is customer focused
• Dedicated to meeting the expectations and requirements of internal and external customers
• Willing to work diligently and conscientiously when dealing with work schedules and responsibilities

• One year of previous cash handling/financial balancing experience
• One year of previous customer service experience
• Previous experience with RecTrac software
• Previous experience with Microsoft Office programs

Core Competencies

Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.

Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Directing Others: Is good at giving clear directions; sets stretching objectives; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.

Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

Supplemental Information: All positions within this job classification have been designated as Casual in nature and all employees serving in such positions are considered to be Casual Employees. Casual employees serve strictly at the pleasure of the City and their employment may be terminated at any time for any reason, with or without cause.

The City of Dublin is committed to establishing and maintaining an inclusive and equitable community. We work to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We actively celebrate colleagues’ differences, support them through their careers with us, and prohibit discrimination and harassment. We strive to ensure equitable access to resources and opportunities that allow individuals and groups to feel safe, respected, motivated, and valued. Creating a culture of equity and belonging helps to ensure we meet the needs of all residents, visitors, and City of Dublin employees.

• Refer a Friend Bonus Program ($50 per successful employee referral)
• Ohio Public Employee Retirement System (OPERS) enrollment and contributions
• Potential Public Student Loan Forgiveness (PSLF) eligibility
• Support through our Employee Assistance Program (EAP)
• Fostering Internal Talent (FIT) Program offering incentives, training, and team building
• Discounts on classes and memberships at the Dublin Community Recreation Center (DCRC)
• The City maintains the cost of team member certifications and training time is paid ($40.00-$100.00 value). All certifications achieved belong to the team member.
• Employee recognition and appreciation events throughout the summer
• Discounted/free employee participation in select City events (Memorial Golf Tournament, Dublin Irish Festival, etc.)
• Uniforms provided
• Career mapping and growth opportunities
• The City of Dublin has partnered with Franklin University to make it easier than ever for you to achieve your education goals. The partnership provides the following educational benefits to ALL City of Dublin employees (full-time, part-time and seasonal employees):
  • Tuition Benefit – All City of Dublin employees are eligible to save 20% on tuition for Franklin University associate, bachelors, masters or graduate certificate programs
  • Free books – Get your textbooks for free! The Franklin University Bookstore will mail textbooks to registered students beginning 3 weeks prior to the start of courses, so make sure to register early. Some courses include embedded electronic textbooks with fees charged upon registration. These fees will be waived. Please allow up to 4 weeks from the start of your course for this fee to be removed from your account.
  • No Tuition Deferment Fee – You may defer tuition payments to the end of the trimester at no charge! You will need to apply for tuition deferment each term through your Franklin student portal.