What are the responsibilities and job description for the Guest Relations Coordinator - Cascade Bay Waterpark position at City of Eagan, MN?
Salary : $20.31 Hourly
Location : Cascade Bay
Job Type : Seasonal / Temporary
Job Number : 02252025.2
Department : Parks and Recreation
Division : Cascade Bay
Opening Date : 02 / 03 / 2025
FLSA : Non-Exempt
Job Description
Guest Relations Coordinators
Summer 2025 Leadership
Pay : $20.314 per hour
Seasonal, Part-Time, Not Benefit Eligible
The City of Eagan is hiring Guest Relations Coordinators for Cascade Bay Waterpark!
Spend your summer at the region's largest outdoor municipal waterpark assisting with staff training and management, facility and patron safety, and guest relations.
If you are looking to gain experience in any of the following professions, this might be great work experience for you :
Restaurant or Hospitality Industry
Recreation or Sports Management
Facilities Management
Education
Public Service or Government
Business Leadership and Training
Guest Relations Coordinators start in mid-May and end late-August or early September (some flexibility with start and end dates). Scheduled shifts include days, evenings, weekends, and holidays (approximately 36 hours / week). Cascade Bay is an outdoor facility, requiring work in all types of weather conditions.
Essential Position Functions
In this job you will :
- Provide high quality customer service and create a positive experience for guests and team members
- Supervise Guest Relations crewmembers and team leaders
Foster a culture of safety, fun, learning, growth-mindset, and teamwork
Minimum Qualifications
What is needed to apply for this job?
Things that may help you be successful in this role
Additional Desirable Skills, Knowledge and Experience :
Working Conditions :
The work environment is both indoors and outdoors and can involve contact with variable weather. The employee will be required to work in all weather conditions experienced in Eagan during the months of May - September. Weather conditions encountered may include air temperatures from -30°F to 100°F, and heat indexes to 110°F, rain, snow, sleet, wind, etc.
Work Hours :
Flexible hours; 20-30 hours per week. Shifts may include early morning, daytime, evening, nights, weekends, and holidays. Positions available mid-May through early September.
Located in the Twin Cities metro area, Eagan is home to about 68,000 people. The City operates under a Council-Administrator form of government, employing 250 regular full-time employees, and up to 400 seasonal and part-time employees. Regarded as a great place to live, work and play, the City of Eagan prides itself on exceptional customer service and employs a stable workforce with experienced and professional staff. Areas of employment include finance, engineering, law enforcement, fire safety, parks and recreation, forestry, public works and utilities, community development, sports and fitness, arts and preschool education, etc. Visit our website to learn more at !
The City of Eagan is an Equal Opportunity Employer
This position is not eligible for benefits.
As a public employee with the City of Eagan, you may become eligible to participate in the Minnesota Public Employees Retirement Association (PERA). For more information on MN PERA pension or to determine eligibility, visit
If you are a retiree currently receiving PERA pension payments, please contact Human Resources at
Are you 18 years of age or older?
Do you have a high school diploma or G.E.D.?
Are you able to perform the essential functions of the position under the working conditions described?
Scheduled shifts are a rotating schedule of early mornings, days, evenings, weekends and holidays. Are you able to work this type of schedule? This position runs mid-May through early-September.
How many hours per week are you looking to work?
Please list the date you are available to begin employment (pre-season training begins May 15, 2025)
Please list the date you must end employment (the season ends August 24, 2025).
Do you anticipate being going for any extended trips or vacations from May 15 - August 24, 2025? List dates if applicable (NA for none).
How many years of college coursework or equivalent relatable work experience will you have completed by May, 2025?
Please list all degrees received as well as the name, location, and course of study of all colleges, universities, and technical / vocational schools attended (NA if none).
Do you have at least two years of customer service experience OR one year of work experience in an aquatic, recreation, or customer service leadership position
Please detail your customer service and / or aquatic, recreation, or customer service in a leadership position experience
Do you have a current Red Cross CPR / AED and First Aid Certification?
How much experience do you have working with cash registers, admissions, food preparation, and / or cash deposit procedures?
How much experience do you have providing work direction and / or supervising employees or volunteers?
Do you have experience working with the public, supervising facilities, and / or supervising activities & programs?
Briefly describe you experience working with the public, supervising facilities, and / or supervising activities & programs (NA if none).
Do you have experience training employees and / or completing employee evaluations?
Briefly describe your experience with employee training and evaluations (NA if none).
Are you able to lift 50 pounds or more?
Required Question
Salary : $20,314
