What are the responsibilities and job description for the Family Aquatic Center - CUSTOMER SERVICE ASSISTANT (CSA) position at City of East Lansing?
Responsible for the everyday financial transactions, daily inventory, food preparation, facility cleanliness, customer service and sales transactions under the supervision of Head Staff.
- Commitment to Equity, Diversity, and Inclusion in serving the public and within all aspect of the work environment
- Knowledge of East Lansing Family Aquatic Center offerings and operation
- Provide positive, courteous, and helpful service to guests and fellow staff
- Follow cash handling established procedures and accounting
- Maintain work area to appropriate facility standards and cleanliness
- Perform cleaning/sanitizing of restrooms and facility as well as trash removal
- Attend staff meetings and training
- Answer phone calls in a polite and professional manner
- Assist guests with their questions and needs
- Work with lifeguard staff to provide a quality customer service experience
- Complete other duties as assigned
The City of East Lansing is committed to cultivating and maintaining a diverse, inclusive, and equitable workforce and culture that is reflective of the communities we serve. Embedded in our mission is to provide all employees, visitors and residents with a high-quality experience that is underscored by exceptional customer service and respect and value for individuals and their lived experiences.
The East Lansing Family Aquatic Center (ELFAC), located at 6400 Abbot Road, is an interactive outdoor water facility that provides a safe, family-oriented aquatic experience to patrons.
Qualifications
- Age 16 or older
- Previous cash handling experience is preferred
- Knowledge and ability to operate concession equipment
- Ability to work positively with the public
- Current or ability to obtain Red Cross CPR and First Aid certifications (May class)
- Available to work a minimum of 25 hours per week
- Must be able to work various shifts 7 days a week (including weekends/holidays)
