What are the responsibilities and job description for the Application Support Analyst position at City of Edmond?
Learn more about the City of Edmond by visiting the City of Edmond's website.
Starting Salary: $26.67–$29.18 (depending on experience)
To increase your chances of being considered for the position, please submit a resume, cover letter, or other document (PDF format preferred) explaining your work history, experience, and qualifications OR you can fill out your Work History in this application.
About this Position
The Application Support Analyst (also called the Systems Analyst I) will maintain, troubleshoot, and support enterprise applications for the City of Edmond. These will include, but not limited to, systems for Finance, Human Resources, Court Systems, Electric, Water Resources, Building and Safety, and a variety of other municipal departments. Support will include implementation, testing, deployment, training, and post deployment support.
This role will occasionally work hours outside of a normal working schedule according to the department's needs and schedule requirements. They will normally work the alternate schedule from 7:30 am to 5:30 pm Monday through Thursday and from 7:30 am to 11:30 am on Friday.
Qualifications
- High school diploma or GED equivalent
- Knowledge equivalent to 2 years of college
- 4 years of related experience and/or training
- Or equivalent combination of education and experience
- Valid Oklahoma Driver's License and a driving record acceptable to the City's insurance carrier
Responsibilities
- Assist users with researching application system problems
- Review and analyze problems with application procedures
- Diagnose root causes of issues
- Act as a liaison between users, IT, and vendors regarding application systems
- Use SQL commands to validate data, audit processes, and export information
- Create and update reports using scripting language
- Assist with implementation of new/existing systems
- Develop recommendations to systems, processes, and problems
- Prepare specifications for application systems and log changes
- Import, clean, and validate information from databases
- Participate in user acceptance testing of new and/or enhanced system functionality
Necessary Skills
- Strong analytical background
- Knowledge of enterprise-level computer applications
- Ability to meet the required physical standards for this position
- Ability to pass extensive background process and pre-employment drug and audio screenings
Benefits
- Generous benefits package including health, vision, and dental insurance
- Retirement plans
- Access to a dedicated primary care medical clinic at no cost to employees and covered dependents
- Sick leave, vacation days, earned time off, paid holidays, and longevity rewards
- Paid parental leave
- Potential for bilingual pay
- A tangible impact to the Information Technology Department and residents in the City of Edmond
- A dynamic and inclusive environment where your contributions are valued
APPLICATIONS WILL BE ACCEPTED UNTIL MAY 21st, 2025.
The City of Edmond is an equal opportunity employer. Edmond does not discriminate against employees and/or potential employees. Adverse action based upon an applicant’s and/or employee’s race, gender, gender identity, sexual orientation, age, religion, national origin, pregnancy, disability, genetic information, and military service is expressly prohibited. No decision affecting the terms, conditions and/or benefits of employment with the City of Edmond is based upon an individual’s membership in any of the aforementioned protected classes.
Salary : $27 - $29
