AQUATICS ASSISTANT II

This is the journey-level class in this series. Positions in this class are assigned increasingly difficult and complex assignments. Assignments are usually received with general guidelines and require the ability to work independently.
Essential responsibilities and duties may include, but are not limited to, the following: 
 
Aquatics Assistant II

• Answers incoming telephone calls; provides information and answers questions; addresses issues and concerns from members of the public, vendors, and City staff; refers issues to the appropriate staff or department; checks and replies to voicemail and email messages; greets visitors and residents at City facilities; distributes literature pertaining to City services and events.
• Assist lifeguards in providing aquatic safety and supervision for community members; monitors activities in the pool and facilities to avoid and prevent accidents, and to ensure the safety and well-being of patrons; promotes public safety at all times.
• Provides courteous and professional customer service to all patrons, facility users, personnel, and public.
• Collects and distributes incoming mail, packages, email communications, correspondence, reports, requests for service, and concerns to appropriate staff.
• Prepares and processes invoices and billings; manages petty cash funds; collects fees and payments from the public; maintains records of and reconciles revenues collected; prepares and coordinates cash deposits.
• Maintains cleanliness of swim window desk and counter and other aquatic facilities including locker rooms, bathrooms, and communal staff areas.
• Assists with citywide special events and recreation department activities as assigned.
• Participates in scheduling of recreation and community activities, games, and events; supports participant registration, creates rosters, and tracks and inputs participation data; maintains online calendars for events and facility usage.
• Supports lifeguard staff in response to emergency situations.
• Observes and complies with all City and mandated safety rules, regulations, and protocols. 
• Performs related duties as required.

Receives general supervision and direction from assigned management and supervisory personnel. Exercises no supervision of staff.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:

Aquatics Assistant II: Completion of 9^th grade. 

Experience:
Aquatics Assistant II: Sixteen years of age or older. Experience using computer and office equipment and possessing cash handling skills highly desired.

Licenses and Certifications:

Current certification in CPR/AED and First Aid from the American Red Cross or equivalent.

Knowledge, Skills and Abilities:

• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
• Business correspondence writing and the standard format for reports, correspondence, and related documents.
• Methods of preparing and processing various records, reports, and forms.
• Principles and procedures of record-keeping.
• Business arithmetic. 
• City and mandated safety rules, regulations, and protocols.
• Techniques for de-escalation and providing a high level of customer service by effectively assisting with the public, vendors, and City staff.

**Appropriate clearance from background check/finger printing if 18 years or older

Located near the east shore of the San Francisco Bay, the City of El Cerrito is an ethnically diverse community offering a high quality of life within one of the nation's most sophisticated and beautiful living areas. With a population of almost 25,000 residents, El Cerrito has the advantage of being centrally located in a major metropolitan area. El Cerrito is an established community with a strong self-identity and a commitment to enhancing the quality of life for its community members.The Recreation Department provides a full range of recreational and educational activities for youth and adults, facility rentals, community events, and diverse programs and services to enhance quality of life in El Cerrito.

Salary : $19 - $24