Support Services Specialist II

Salary : $51,240.00 - $79,310.00 Annually

Location : Various Locations within the City of El Paso, TX

Job Type : Unclassified

Job Number : U4235-0125

Department : Client Services

Opening Date : 01 / 09 / 2025

Closing Date : Continuous

FLSA : Exempt

Max Number of Applicants : 100

Requirements

MOS Code : 002776 (Navy)

Education and Experience : An Associate's degree or higher in Computer Information Systems, Microcomputer Technology, or a related field, and two (2) years of computer hardware and software support experience with local area networks.

Licenses and Certificates : A valid Texas Class "C" Driver's License or equivalent issued by another state by time of appointment.

Special Requirements : Applicants for positions assigned to the Department of Information Technology Services must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check within the first six months from hire and maintain CJIS eligibility. CJIS requirements are related to system access and the following list of convictions and / or deferred adjudications will result in failure of the CJIS background check and disqualification and termination from employment : Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

General Purpose

Under general supervision, provide primary client support in a networked personal computer environment.

Typical Duties

Install, diagnose, repair, maintain, and upgrade all hardware and related equipment while ensuring optimal workstation performance. Involves : Configure personal computers with standard office applications and install them at client locations. Assist with the preparation of reports and logs to statistically monitor PC performance. Accurately document hardware failure, repair, installation, and removal. Monitor and test PC performance and provide performance statistics and reports. Respond to incoming calls, pages, and / or e-mails regarding PC and / or hardware problems. Perform on-site analysis and diagnostics, and resolve complex PC problems. Recommend and implement corrective hardware solutions, including off-site repair as needed. Install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation software and networking software products. Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs. Confer with higher-level staff in resolving complex hardware or software problems. Document all trouble reports in help desk software.

Perform related duties as assigned. Involves : Substitute for immediate supervisor or coworkers during temporary absences. Participate as a team member on projects.

General Information

For complete job specification, click here.

Note : This is an unclassified contract position.

Note : Applicants with a foreign degree must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit for more information.

Note : Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

A résumé and / or other documents will not be accepted in lieu of a completed application. Comments such as "See résumé" are not acceptable and will result in the application being considered incomplete.

To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application's employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying / pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.

Determined by agreement

Do you have an Associate's degree or higher in Computer Information Systems, Microcomputer Technology, or a related field?

Do you have a minimum of two (2) years of computer hardware and software support experience with local area networks?

Do you have a valid USA driver's license? If so, what type of driver's license do you have?

• Texas Class A - CDL or equivalent from another state.
• Texas Class B - CDL or equivalent from another state.
• Texas Class C or equivalent from another state.
• No, I do not have a valid driver's license.

Applicants with a foreign degree must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Have you had your degree translated and evaluated by an agencey of NACES?

Candidates will be evaluated based on the information provided on the application and the completeness of the responses to the Supplemental Questions. The following will disqualify you from moving forward in the recruitment process.-Failure to fully detail all work experience and job duties.-Failure to fully detail all lead, supervisory and managerial experience and duties if required. -Overlapping dates of work experience.-Copying and pasting directly from the job specification.-Responses referring to your résumé.

Required Question

Salary : $51,240 - $79,310