Public Affairs Manager - Public Safety

Plan, direct, coordinate and evaluate comprehensive and centralized public information and outreach programs for a bilingual community. Involves: conducting market research, statistical or other analyses to determine public relations and outreach needs; work with executive staff to develop and implement policies and strategies related to internal and external communications, public relations, marketing, community relations and public information; reviewing performance against objectives and standards to determine program effectiveness and need for changes; coordinating, preparing or presenting programs designed to promote awareness of public safety activities, actions and accomplishments to civic groups, school districts, and the general public; directing preparation of printed literature and brochures and audiovisual aids to support programs; preparing and distributing weekly employee newsletter and annual report.

Act as El Paso Fire Department spokesperson and coordinate media relations. Involves: establishing personal contacts with elected and appointed officials and their staffs to advise on complex, sensitive or controversial matters of public information and media relations; attending meetings and strategy sessions to remain informed of major governmental programs and activities; providing advice on necessity, method and timing of press releases of potential public relations problems; assisting division managers in handling interviews with the media and specific customer complaints; preparing responses to requests for information from Public Service Board, City Council representatives and other local, state and federal agencies and officials.

Serve as one of the media liaisons and spokesperson when the department is involved in incident management activities requiring coordinated efforts in public relations activities. This may include, but it is not limited to, staying active at the Emergency Operations Command or post-incident relief centers and acting as spokesperson, and develop informational campaigns, until after the Emergency Operations Command is deactivated.

Generate and distribute multimedia content through digital and traditional channels to enhance public's awareness of the Fire Department's activities and teach the community about fire, and other hazards, safety awareness. This includes the Fire Department's social media accounts, internet website, and other outreach channels.
 
Supervise assigned technical and administrative support personnel. Involves: determining and changing work procedures, setting performance standards, planning work schedules, organizing workloads, making or approving duty assignments, issuing written and oral instructions, reviewing progress and expediting work flow; examining work for exactness, neatness, and policy and procedure conformance, guiding staff to overcome difficulties encountered, correct errors and rectify complaints; coaching to motivate competency improvement and career advancement; maintaining harmony among workers and resolving grievances; serving on applicant interview panels; recommending employee selection, pay adjustments or commendations, discipline and termination, and other status changes.

Supervise assigned personnel.  Involves:  Schedule, assign, instruct, guide and check work.  Appraise employee performance.  Provide for training and development.  Enforce personnel rules and regulations and work behavior standards firmly and impartially.  Counsel, motivate and maintain harmony.  Interview applicants.  Recommend hiring, termination, transfers, discipline, merit pay or other employee status changes.