Meter Technician - Utility Services

Applications must be submitted via the City of Enid website at Enid.Org to be considered.

Job Description:

POSITIONS SUPERVISED: None.
POSITION REPORTS TO: Utility Services Manager, Utility Services Technician
BLS COMPARABLE: 43-4051.02, Customer Service Representatives, Utilities

LEADERSHIP: Provides co-worker leadership to others through motivation, team building, and providing feedback.

CONDITIONS OF EMPLOYMENT

• Subject to post offer, pre-employment drug screen.
• Subject to post offer, pre-employment physical examination/medical history check.
• Subject to a pre-employment criminal background check.
• As a position directly affecting the safety of others, the employee will be required to comply with all provisions of City of Enid’s substance abuse policy, including random drug and alcohol testing.
• Possession of a valid Oklahoma Drivers License with an acceptable driving record.

POSITION PURPOSE: To provide customer service by utilizing meter technology to Enid residents, troubleshooting communication problems between meters and data collectors, and supporting field representatives and customer service representatives.
ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Proactively interact with customers about water consumption. Provide easy to understand information to customers, so that their water billing issues can be resolved.
• Assist customers in understanding how meters are read, and obtain meter readings and serial numbers as requested.
• Analyze reports from the meter system to monitor leaks, non-billable reads, past due reads, missed reads, high usage/leaks, and illegal use of service.
• Learn how to import and export data between the billing system and the meter system. Assist the Utility Services Technician with obtaining all reads for billing.
• Resolve complaints, mediate issues, and answer questions of customers regarding Utility Services and procedures.
• Refer unresolved customer grievances to the Utility Services Manager for further investigation.
• Troubleshoot problems with data collectors. Have an expert understanding of how the meter system works and be able to present to customers accurately.
• Install meters as requested, and trouble shoot problems with existing meters.
• Assist Field Representatives as necessary.
• Perform Field Representative duties as necessary.
• Provide assistance to other departments as needed.
• Perform other duties as required.

PERFORMANCE MEASUREMENTS

• The Utility Services division runs smoothly and efficiently.
• Leaks, high usage, and other meter related problems are documented and addressed in a timely and efficient manner. Records are well maintained and easy to retrieve.
• Excellent customer service is provided and complaints are resolved or referred in a timely and efficient manner.
• Effective working relations exist with City personnel.
• New employees are well trained and assisted. Management is appropriately informed.
• Employee understands and adheres to applicable safety policies.
• The City’s professional reputation is maintained.

QUALIFICATIONSEDUCATION/EXPERIENCE:
One year certificate from college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Meter Reading experience a plus.

CERTIFICATES/LICENSES:
Class D Water License (within 6 months).
Confined space training (within 8 months).

REQUIRED KNOWLEDGE:
Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services.
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical: Knowledge of clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. The ability to learn and use all available AMI technology.
Specialized: Knowledge of function & operation of water meters; knowledge of basic plumbing solutions for customer explanation of problems; knowledge of city streets.

SKILLS/ABILITIES:

• Excellent customer service skills.
• Ability to read a city street map.
• Ability to work independently with limited supervision.
• Handle multiple tasks simultaneously.
• Good organizational skills.
• Accurate and attentive to detail.
• Good communications and public relations abilities.
• Ability to assist and support others.
• Able to operate telephone, PC, copier, and other basic business machines.

PHYSICAL & MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION FINGER DEXTERITY:
Manual dexterity sufficient reach/handle items and work with the fingers.

VISUAL ABILITIES:
Normal vision, with or without corrective lenses.

PHYSICAL STRENGTH:
PDC Level: Heavy Employee lifts/carries 100 lbs occasionally (less than 33% of the time or 1-100 times per day). Heavy physical activity required performing somewhat strenuous daily activities. Long distance walking at a specified rate required. Frequent bending, stooping, squatting and twisting required.

LANGUAGE/COMPREHENSION:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

MATHEMATICS ABILITY:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

WORK SCHEDULE/HOURS:
Regular – 8 hour shift, typically 8:00 a.m. - 5:00 p.m., Monday - Friday.
Other–Variable lunch period and breaks in coordination with other office personnel.

WORK CONDITIONS:
Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. Outdoors but in an enclosed vehicle with frequent exposure to weather conditions (for instance, rain, ice, sun, snow, wind).

NOISE LEVEL:
Moderate noise (examples: business office with computers and printers, light traffic).
Other work conditions: Occasional exposure to moving mechanical parts.
Occasional exposure to weeds, insects, etc.
Potential encounters with dogs, snakes, spiders, and other wild animals.

ADVANCEMENT CRITERIAINTERMEDIATE:
4-6 years related work experience.
Related training in customer service or utility billing.
Intermediate customer service skills.
Intermediate computer skills.
Ability to fill in for Utility Service Tech for short period.
Knowledge of safety as applies to job.
Conversational Spanish.
Valid CPR certification.

ADVANCED:
7 years related work experience.
Associate’s Degree or equivalent in related field.
Advanced customer service skills.
Advanced computer skills.
Ability to fill in for Utility Service Tech for an extended period.
Ability to fill in temporarily for customer service manager.
Bilingual.
Class C Water License.
Supervisory skills to perform as lead representative.

JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job Type: Full-time

Pay: $16.60 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• For official consideration, please visit the City of Enid website at Enid.Org to submit an application.

Ability to Commute:

• Enid, OK 73701 (Required)

Work Location: In person

Salary : $17