Benefits Program Coordinator - Limited Duration

Are you positive, flexible, collaborative, and detail-oriented? Do you thrive on providing exceptional customer service, solving problems, and efficiently handling multiple priorities? If so, this opportunity might be right for you!

The Benefit and Wellbeing Program is currently seeking a Limited Duration Benefit Program Coordinator. The ideal candidate will have experience in employee benefits or health insurance, advanced software skills, and will be detail oriented, flexible, and inquisitive.

This position will provide a variety of paraprofessional assistance and advanced administrative support in a highly confidential and regulatory environment. You will work with a team dedicated to ensuring empathetic customer service focused on benefits, leaves, and wellbeing resources. Our work environment is fast paced, often shifts based on organizational need, and teamwork is pivotal to our success. 

Application Deadline: Tuesday, March 18, 2025, at 5 p.m. P.T. 
 Accepting Online Applications Only

Information on How to Apply

Classification: Program Coordinator

Salary: $30.46 - $37.97 hourly / $63,356.80 - $78,977.60 annually 

The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA).  

 

Department, Division: Central Services, Employee Resource Center 

Union Representation:  American Federation of State, County and Municipal Employees (AFSCME)  

Work Location: City Hall, 500 E. 4^th Avenue, Suite 102, in Eugene. May be eligible for some remote work.  Must reside in the State of Oregon and be able to report onsite in Eugene, Oregon for work as needed.  

Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m. with flexibility per business need. Work hours can be discussed at hiring. 

Benefits: The City of Eugene offers robust and competitive benefits. For more information, select the Benefits Tab, or view benefits summaries as well as see information about all employee benefits. 

Living & Working in Eugene: Information about living in Eugene, how the City of Eugene operates, and more can be found on our website.  

About Limited Duration Position 

• This Limited Duration position could last up to 12 months per business need.
• If you are a current Limited Duration employee, you will not have rights back to your Limited Duration position. 
• Employees hired into Limited Duration positions will be members of the AFSCME bargaining unit and covered by the contract except for:  
  • Limited Duration employees are at-will and do not have a probationary period; they accrue no seniority, have no bumping or layoff provisions, and have no discipline or discharge rights.

• Provides a variety of administrative program support and customer service for all benefit programs, including health and life insurance. Collects, completes, and provides confidential and time-sensitive data to employees and Third Party Administrators. 

• Exercises discretion, respects and maintains confidentiality.

• Collects, collates, and interprets data and assists with audits. 
• Monitors and triages group phone line and group email inbox and responds to a high-volume of requests. 
• Creates, manipulates, and maintains spreadsheets with complex formulas and calculations. Initiates completion of regularly recurring reports and standard form letters. Run queries against multiple databases, including human capital management system. 
• Schedules and facilitates meetings and educational trainings. Prepares and develops materials and provides staff support during trainings and meetings. 
• Develops communication strategies and promotional or educational outreach activities related to employee benefits, including articles, fact sheets and newsletters requiring research through a variety of resources. Assists with website maintenance.
• Provides administrative and programming support for Wellbeing programs and resources. 
• Works independently while managing multiple competing priorities.
• Responds to and prioritizes new requests and projects on a regular basis.
• Demonstrates critical thinking and excellent problem-solving skills. 
• Interprets and applies City policies, union contracts, insurance policies, and State and Federal laws and regulations related to employee benefits in determining and implementing an appropriate course of action. 
• Organizes and maintains electronic filing systems, including enrollment files and other confidential employment-related information, according to established procedures and schedules.
• Supports, respects, and fosters diversity in the workplace.
• Regularly drives fleet vehicle to sites around City.
• Performs related and other duties as assigned. 

To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification: Program Coordinator

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. 

When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position. 

Minimum Qualifications

Experience

Four years of clerical or administrative support experience, including two years’ experience in employee benefits or a closely related field, and current intermediate level computer experience. 

PeopleSoft HCM experience is desirable.

Education

High school diploma or G.E.D. equivalent. 

Associate degree or college course work in employee benefits, public administration, business administration, or a related field is desirable.

Background

Must pass a background check.

License

Valid Oregon driver’s license or, the ability to obtain by date of hire; must pass driving records check and, if hired, maintain a driving record that meets the City’s standard. Oregon law requires that an out-of-state license holder must obtain a valid Oregon license (with appropriate endorsements) within 30 days of becoming domiciled in the state (ORS 803.355).  

Eligibility List

This posting may also be used to establish an eligibility list of applicants for future vacancies. Candidates that are placed on the eligibility list will be notified via email which will include the duration of the list and how notification of call up will occur.

What to Expect from our Selection Process

Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.

Diversity, Equity, and Inclusion

The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply. The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061. In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.

Salary : $63,357 - $78,978