What are the responsibilities and job description for the Social Services Coordinator (Regular Part-Time) position at City of Eureka?
JOB
Base salary to increase by 3% in July 2025 with another 3% increase in 2026.The City is currently hiring for two (2) Regular Part-Time (70% FTE) employees to fill different assignments within this Limited-Term Grant Funded position: Resource Center Coordinator and Supportive Services CoordinatorDEFINITION Under general supervision, plans, organizes, coordinates, and provides direction and oversight for an assigned UPLIFT Program; assists our community’s homeless population and exhibits dedication to the mission and vision of the Eureka Police Department, Community Safety Enhancement/Engagement Team (CSET), Eureka Community Services and UPLIFT; performs a variety of administrative functions in support of assigned programs and performs related work as required.SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned supervisory or management personnel. Exercises general and direct supervision over assigned staff and volunteers.CLASS CHARACTERISTICS This class has lead, program coordination, administrative, and/or day-to-day operational responsibilities. Incumbents are responsible for supervising, coordinating, and participating in the operations of an assigned UPLIFT program. Specific responsibilities may vary, depending upon the site, programs or projects to which assigned. The nature of the work performed requires an employee in this class to establish and maintain effective working relationships with all others contacted in the course of work.
EXAMPLE OF DUTIES
EXAMPLES OF ESSENTIAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.When performing the Housing assignment: Uses knowledge of public policy to advise participants with housing programming/contracts and landlord negotiations;Responds to Rapid Rehousing Program and Homelessness Prevention Program participant referrals, including conducting assessments to determine participant eligibility and needs for appropriate community resources;Maintains Rapid Rehousing Program interest Lists;Actively increases housing opportunities through outreach to recruit housing providers and through the development and maintenance of positive relationships with housing providers throughout Humboldt County;Provides program participants with tenant education to ensure success in maintaining stable housing;Assists participants with completing subsidized and affordable housing applications and understanding and signing lease agreements;Provides support to property owners participating in the program.When performing the Support Services assignment: Communicates with Rapid Rehousing Program participants on an on-going basis by holding and facilitating meetings;Creates realistic stabilization plans to assist program participants with maintaining stable housing;Provides ongoing trauma informed services and case management;Participates in affordable and subsidized housing applications/program registration, including representing the assigned program and checking documentation for completeness;Provides ongoing supportive services to program participants housed in the assigned program;Conducts outreach to members of the community experiencing homelessness;Acts as a liaison with various community agencies;When performing the Homeless Outreach Worker assignment: Works directly with Homeless Services Programs Supervisor, and in partnership with the Eureka Police Department, to direct, street-based outreach to homeless members of our community.Assists in providing access to health, housing and social service resources for those experiencing homelessness, addiction and mental illness, with an ultimate goal of lessoning their impact on police and emergency services;Utilizes a community resource guide to direct those in need to emergency and long-term social service needs;Assists in crisis intervention and de-escalation during critical incidents;Manages multiple cases efficiently and effectively, utilizing good organizational skills;When performing all assignments: Supervises, coordinates, and participates in the day-to-day operations of assigned UPLIFT program;Organizes daily events, directs and monitors the work of support staff, and participates in the implementation of assigned program activities;Fosters positive relationships with program participants, built upon trust, which motivates participants to participate in services in order to improve their quality of life;Advocates for those experiencing homelessness, addiction and mental illness;Acts as a division representative to local residents, governmental agencies, community groups, private businesses, and others concerning questions, problems, concerns, and activities in the provision of assigned UPLIFT program. Assists in the recruitment, selection and scheduling of part-time staff and volunteers; provides supervision, training, orientation, and guidance to assigned staff; prepares weekly and daily schedules for all assigned personnel as directed; when applicable, provides input to performance evaluations for assigned full-time staff assigned to program, and evaluates part-time personnel. Maintains records and files on all participants; updates emergency and other pertinent information on a regular and as needed basis. Focuses on identifying appropriate resource needs unique to each homeless individual.Promotes safety and renders first aid as required. Documents all incidents involving injury, behavioral problems, and/or any unusual events; communicates as appropriate to supervisor and others; maintains all related records.Participates in ensuring compliance with relevant health, safety, and licensing laws and guidelines; maintains and updates all records required by state and local regulatory agencies.Works closely with other program coordinators to conduct program activities.Performs other duties as assigned.
SUPPLEMENTAL INFORMATION
Education and Experience: Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to the completion of the twelfth (12th) grade supplemented by college-level coursework in social services, or related field, andThree (3) years of work experience in social services, varied community outreach or customer service experience which involves frequent public contact, includingOne (1) year of lead or supervisory experience.License: Valid California class C driver’s license with satisfactory driving record may be required.Must obtain First Aid & CPR certification within 12 weeks of hire.No other information will be accepted and resumes, cover letters or additional materials WILL NOT BE CONSIDERED.PHYSICAL DEMANDSMust possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, and over the telephone. This job involves fieldwork requiring frequent walking, sometimes on uneven terrain. Finger dexterity is needed to access, enter and retrieve data using a telephone, computer keyboard, typewriter keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, and reach. Employees must possess the ability to lift, carry, push, and pull materials and objects necessary to perform job functions.ENVIRONMENTAL ELEMENTS Employees work indoors and outdoors, and will be exposed to moderate to loud noise levels, cold and hot temperatures, and inclement weather conditions. Additionally, employees will be required to work in areas inhabited by homeless persons, which include exposures to unclean environments with potentially hazardous physical substances and fumes, and which may require interaction with challenging or upset individuals.WORKING CONDITIONS May be required to work evenings, weekends and holidays.THE SELECTION PROCESSAll applications received are screened to determine which applicants most closely match the desired education, experience, knowledge, and abilities of the position. Applicants will receive email notification of the results of the screening process. Applicants meeting the minimum qualifications are not necessarily guaranteed advancement to the examination process, as only the most qualified candidates will be invited to participate. The most qualified applicants will be invited to an in-person oral examination tentatively to be held in late March. The Department Head [and/or designee(s)] will interview the top six (6) candidates from the examination process. The eligible list created from this recruitment may be used to fill full-time, part-time, temporary, and grant positions. The City reserves the right to extend the final filing date as necessary.
Base salary to increase by 3% in July 2025 with another 3% increase in 2026.The City is currently hiring for two (2) Regular Part-Time (70% FTE) employees to fill different assignments within this Limited-Term Grant Funded position: Resource Center Coordinator and Supportive Services CoordinatorDEFINITION Under general supervision, plans, organizes, coordinates, and provides direction and oversight for an assigned UPLIFT Program; assists our community’s homeless population and exhibits dedication to the mission and vision of the Eureka Police Department, Community Safety Enhancement/Engagement Team (CSET), Eureka Community Services and UPLIFT; performs a variety of administrative functions in support of assigned programs and performs related work as required.SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned supervisory or management personnel. Exercises general and direct supervision over assigned staff and volunteers.CLASS CHARACTERISTICS This class has lead, program coordination, administrative, and/or day-to-day operational responsibilities. Incumbents are responsible for supervising, coordinating, and participating in the operations of an assigned UPLIFT program. Specific responsibilities may vary, depending upon the site, programs or projects to which assigned. The nature of the work performed requires an employee in this class to establish and maintain effective working relationships with all others contacted in the course of work.
EXAMPLE OF DUTIES
EXAMPLES OF ESSENTIAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.When performing the Housing assignment: Uses knowledge of public policy to advise participants with housing programming/contracts and landlord negotiations;Responds to Rapid Rehousing Program and Homelessness Prevention Program participant referrals, including conducting assessments to determine participant eligibility and needs for appropriate community resources;Maintains Rapid Rehousing Program interest Lists;Actively increases housing opportunities through outreach to recruit housing providers and through the development and maintenance of positive relationships with housing providers throughout Humboldt County;Provides program participants with tenant education to ensure success in maintaining stable housing;Assists participants with completing subsidized and affordable housing applications and understanding and signing lease agreements;Provides support to property owners participating in the program.When performing the Support Services assignment: Communicates with Rapid Rehousing Program participants on an on-going basis by holding and facilitating meetings;Creates realistic stabilization plans to assist program participants with maintaining stable housing;Provides ongoing trauma informed services and case management;Participates in affordable and subsidized housing applications/program registration, including representing the assigned program and checking documentation for completeness;Provides ongoing supportive services to program participants housed in the assigned program;Conducts outreach to members of the community experiencing homelessness;Acts as a liaison with various community agencies;When performing the Homeless Outreach Worker assignment: Works directly with Homeless Services Programs Supervisor, and in partnership with the Eureka Police Department, to direct, street-based outreach to homeless members of our community.Assists in providing access to health, housing and social service resources for those experiencing homelessness, addiction and mental illness, with an ultimate goal of lessoning their impact on police and emergency services;Utilizes a community resource guide to direct those in need to emergency and long-term social service needs;Assists in crisis intervention and de-escalation during critical incidents;Manages multiple cases efficiently and effectively, utilizing good organizational skills;When performing all assignments: Supervises, coordinates, and participates in the day-to-day operations of assigned UPLIFT program;Organizes daily events, directs and monitors the work of support staff, and participates in the implementation of assigned program activities;Fosters positive relationships with program participants, built upon trust, which motivates participants to participate in services in order to improve their quality of life;Advocates for those experiencing homelessness, addiction and mental illness;Acts as a division representative to local residents, governmental agencies, community groups, private businesses, and others concerning questions, problems, concerns, and activities in the provision of assigned UPLIFT program. Assists in the recruitment, selection and scheduling of part-time staff and volunteers; provides supervision, training, orientation, and guidance to assigned staff; prepares weekly and daily schedules for all assigned personnel as directed; when applicable, provides input to performance evaluations for assigned full-time staff assigned to program, and evaluates part-time personnel. Maintains records and files on all participants; updates emergency and other pertinent information on a regular and as needed basis. Focuses on identifying appropriate resource needs unique to each homeless individual.Promotes safety and renders first aid as required. Documents all incidents involving injury, behavioral problems, and/or any unusual events; communicates as appropriate to supervisor and others; maintains all related records.Participates in ensuring compliance with relevant health, safety, and licensing laws and guidelines; maintains and updates all records required by state and local regulatory agencies.Works closely with other program coordinators to conduct program activities.Performs other duties as assigned.
SUPPLEMENTAL INFORMATION
Education and Experience: Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to the completion of the twelfth (12th) grade supplemented by college-level coursework in social services, or related field, andThree (3) years of work experience in social services, varied community outreach or customer service experience which involves frequent public contact, includingOne (1) year of lead or supervisory experience.License: Valid California class C driver’s license with satisfactory driving record may be required.Must obtain First Aid & CPR certification within 12 weeks of hire.No other information will be accepted and resumes, cover letters or additional materials WILL NOT BE CONSIDERED.PHYSICAL DEMANDSMust possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, and over the telephone. This job involves fieldwork requiring frequent walking, sometimes on uneven terrain. Finger dexterity is needed to access, enter and retrieve data using a telephone, computer keyboard, typewriter keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, and reach. Employees must possess the ability to lift, carry, push, and pull materials and objects necessary to perform job functions.ENVIRONMENTAL ELEMENTS Employees work indoors and outdoors, and will be exposed to moderate to loud noise levels, cold and hot temperatures, and inclement weather conditions. Additionally, employees will be required to work in areas inhabited by homeless persons, which include exposures to unclean environments with potentially hazardous physical substances and fumes, and which may require interaction with challenging or upset individuals.WORKING CONDITIONS May be required to work evenings, weekends and holidays.THE SELECTION PROCESSAll applications received are screened to determine which applicants most closely match the desired education, experience, knowledge, and abilities of the position. Applicants will receive email notification of the results of the screening process. Applicants meeting the minimum qualifications are not necessarily guaranteed advancement to the examination process, as only the most qualified candidates will be invited to participate. The most qualified applicants will be invited to an in-person oral examination tentatively to be held in late March. The Department Head [and/or designee(s)] will interview the top six (6) candidates from the examination process. The eligible list created from this recruitment may be used to fill full-time, part-time, temporary, and grant positions. The City reserves the right to extend the final filing date as necessary.
