Information Desk Receptionist

Under general supervision, performs various clerical/office activities to assist in the operation of the Health Department.  Incumbents’ primary responsibilities include staffing the front information desk, greeting clients, visitors and community partners, receiving mail and deliveries, answering the telephone, and monitoring the use of health department conference rooms. Incumbents follow general instructions from the supervisor when handling new situations, problems, or deviations from established work procedures.  

Scope of Responsibility:
Responsible for accuracy and quality of own work.  

1. Communicates and maintains working relationships with others in carrying out job functions.
   1. Greets clients and visitors to the building 
   2. Provides assistance to clients and visitors with basic direction and general information 
   3. Refers issues and concerns to the appropriate party for resolution as necessary;
   4. Exercises courtesy in communicating with the public and other members of the work unit to provide information relating to the work assignments. 
   5. Answers the telephone in a courteous and professional manner representing the department. 
2. Performs general office support activities.
   1. Makes copies of materials;
   2. Receives mail and deliveries; 
   3. Answers telephone calls 
   4. Prepares basic forms, listings, and informational reports based on data 
   5. Types forms, memoranda, and reports 
   6. Intermittently takes minutes of meetings; 
3. Monitors the use of departmental conference rooms
   1.   Maintain daily conference room schedule
   2.   Assist individuals in locating correct conference room location
   3.   Monitors the condition of conference rooms prior to and after meetings
4. Performs all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices.
   1. Knows and follows department and city rules as well as sound work and safety practices in order to accomplish the job objectives and avoid injury or loss;
   2. Wears proper protective equipment when policy requires or conditions indicate a need exists and utilizes proper body mechanics and ergonomics while performing work;
   3. When potentially unsafe conditions are observed makes efforts to avoid or correct them if they are controllable and draws them to the attention of the responsible supervisor or safety representative in a timely manner.
5. Performs other duties and activities as assigned and responds to public health emergencies as directed by supervisor. 

Work is performed in a normal office environment. Work requires extensive use of a computer, telephone, and other office equipment. Work is generally light with some variety. Lifting a box of paper is the heaviest work. There is considerable attention to detail. The job may involve dealing with and calming individuals who are emotionally charged over an issue. Activities include stooping, standing, walking, lifting, digital dexterity, grasping, feeling, talking, and hearing/listening, seeing/observing, repetitive motions.   

Light Work: Physical demands are normally those associated with light work: Exerting up to 25 pounds of force occasionally and/or 10 pounds of force frequently, and/or negligible amount of force constantly to move objects.  

Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities. 

Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently. 

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The City Administrator retains the discretion to add duties or change the duties of this position at any time.

Salary : $16