What are the responsibilities and job description for the Visitor Services Assistant- Airport (Temporary) position at City of Flagstaff, AZ?
Salary : $18.50 Hourly
Location : Flagstaff, AZ
Job Type : Temporary; No Benefits
Job Number : 031-25
Division : Economic Vitality
Section : Visitors Center
Opening Date : 02 / 21 / 2025
Closing Date : 3 / 7 / 2025 4 : 00 PM Arizona
Work Week : Saturdays 7 : 45am to 5 : 15pm and Sundays 8 : 45am to 4 : 15pm
Pre-employment Requirements : None
Administrative Duties
The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is Northern Arizona's employer of choice!
DISTINGUISHING FEATURES OF THE WORK
Performs customer service functions and is responsible cash handling for retail enterprise.
Under direct supervision of the Visitor Center Manager, employees of this class are expected to follow established and well-defined procedures in the handling of visitors' requests, database entry, maintenance of the brochure displays, operation of the gift shop and daily upkeep of the Flagstaff Visitor Center located at the train station and / or the Express Visitor Center at the Flagstaff Pulliam Airport.
Examples of the Work Performed
EXAMPLES OF THE WORK PERFORMED (ILLUSTRATIVE ONLY)
- Provides excellent customer service to both internal and external customers.
- May participate in the development of visitor needs based itineraries that are detailed in timelines, costs and directions that are available as hand outs to visitors at the Center.
- May assist the CVB with a Master Calendar, the Calendar of Events and Flagstaff Happenings that list all community happenings and events.
- May assist the CVB with promotion and distribution of Master Calendar, Calendar of Events and Flagstaff Happenings.
- May participate in the establishment of measures to improve visitor services, changes in operations, working conditions, quality of work and value to stakeholders.
- Performs liaison duties between the Visitor Center, the CVB, the Arizona Office of Tourism, stakeholders and the community.
- May assist with meetings and workshops to train staff and stakeholders on customer service matters.
- Represents the city in dealing with businesses and the general public on customer service matters.
- Performs data entry and maintains a reporting cycle of inquiries, histories, and information requested by the Visitor Center Manager, CVB Director and the Tourism Commission.
- Keeps the Visitor Center Manager advised of customer service activities.
- Maintains appropriate levels of brochures, office supplies, retail items and other materials necessary for the efficient operation of the visitor center.
- Performs cash handling procedures including scanning items, collecting payment of cash and cards, and verifying IDs for Alcohol Sales.
- Maintains the facility both inside and outside in a neat and orderly appearance.
- Performs related duties as required.
- Regular attendance is an essential function of this job to ensure continuity.
Qualifications
MINIMUM QUALIFICATIONS (positions in this class typically require) :
OTHER REQUIREMENTS
Supplemental Information
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Do you have a high school diploma or GED?
Required Question
Salary : $19
