What are the responsibilities and job description for the Emergency Communications Dispatcher position at City of Fort Collins?

POSITION TITLE : Emergency Communications Dispatcher (Full-Time Regular) (Classified)

REQUISITION # : req7896

DEPARTMENT : Police Information Services

LOCATION : POLICE BUILDING

BENEFIT CATEGORY : Police (CBU) View Classifications & Benefits

EMPLOYMENT TYPE : Full-Time Regular

ANNUAL SALARY RANGE : $67,188.00 - 91,456.00 (Salaries are paid biweekly)

SELECTION PROCESS : Application deadline is 3 : 00 p.m. MT on 1 / 31 / 2025 .

Applications being accepted now are for aselection and hiring process that will begin on February 1, 2025. Applicants will receive an e-mailed confirmation that their application wasreceived, but should not anticipate any further correspondence prior to thefirst week of February, 2025.

You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile . Background check, motor vehicle report, and drug test required within four calendar days (96 hours) of offer .

Why Work For the City of Fort Collins?

Medical, dental, vision (for self, spouse, domestic partner, children) - eligible on the 1st of the month following date of hire
Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
Retirement company contributions - after 6 month probation period and immediate vesting
Flexible spending : Medical expenses FSA, dependent FSA or both
Employee Assistance Program : counseling, legal, financial assistance
Life insurance, short-term and long-term disability
Wellness program, workout facilities
Employee / family onsite health clinic
Learning and development opportunities at all levels in the organization with opportunities for career mobility
Collaborative work environment

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Job Summary

Work related to supporting the day-to-day operations of a 9-1-1 Emergency Communications Center.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

Prioritizes all incoming emergency and non-emergency calls and determines appropriate priority or response.

Performs crisis intervention with distraught callers during high-risk situation until appropriate emergency field units arrive on scene.

Questions caller to determine nature of problem, priority and jurisdiction of call, and determines type and number of personnel and equipment needed.

Scans status charts and computer screens to determine units available and their locations.

May operate multi-channel radio to dispatch police, fire, medical and other personnel and equipment and to relay instructions or information to first responders.

Provides pre-arrival instructions to caller such as emergency medical information.

May provide information to police officers such as criminal histories and warrant confirmation.

Enters, retrieves, and updates information into the state and national crime computer systems such as stolen property, runaways and warrants.

Performs various clerical duties such as delivering mail and messages and updating files.

Provides information and referrals to citizens and other law enforcement and emergency agencies.

Monitors periodically throughout the shift, or upon an officer's request, a bank of TV monitors to view CAD, security cameras, television channels and internet sites; monitors and opens security gates and doors throughout the building throughout a shift.

May train new emergency services dispatchers.

Other assigned duties as necessary.

Management Responsibilities

City Competencies

Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.

Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.

A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.

A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Required Knowledge Skills and Abilities

Ability to type a minimum of 40 wpm and use word processing computer programs.

Ability to handle high stress and emergency situations.

Ability to handle multiple tasks simultaneously.

Ability to read maps and provide directions.

Ability to add, subtract, multiply and divide numbers.

Ability to define problems, collect data quickly and accurately, establish facts, and draw valid conclusions.

Ability to transmit facts calmly and concisely over the radio and telephone.

Must be physically able to operate a variety of automated office machines, which includes computers and copier.

Ability to carry out instructions furnished in written, oral or diagrammatic form.

Ability to differentiate between colors and shades of colors.

Ability to talk and / or hear (talking- expressing or exchanging ideas by means of spoken words; hearing- perceiving nature of sounds by ear).

Ability to coordinate hands and eyes rapidly and accurately in using automated office equipment.

Ability to work shifts and overtime shifts.

Required Education

Minimum / Preferred Education Level

Minimum

High school diploma or general education degree (GED).

Experience Requirements

Three (3) years of successful work experience in any field; or equivalent combination of education and experience.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

The content in this posting was created for recruitment purposes. To view the full job description click the link below.

Emergency Commun Dispatcher

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and / or Recreational Marijuana Use

Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and / or an application for employment. The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law.

BACKGROUND CHECK, MOTOR VEHICLE REPORT AND DRUG TEST REQUIRED WITHIN FOUR CALENDAR DAYS / 96 HOURS OF OFFER.

Note : Some information in your application may be public information under the Colorado Open Records Act.

Salary : $67,188 - $91,456

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