Dispatcher

Job Summary:

Swan of Loveland is a fast-growing residential Electrical, Plumbing and HVAC company looking for a full-time, experienced Dispatcher. The candidate we are looking for is serious about their career and advancement. They would be the type to take initiative to complete tasks and thrive during the busy times. It's a challenging, exciting, and fun opportunity in a professional environment. If you are a team player with an upbeat personality and a positive attitude, we want to hire you!

This position is onsite and full-time, Monday-Friday with rotating Saturdays

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
• Manages large amounts of incoming phone calls from customers and technicians
• Collects and enters customer information
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Scheduling projects for technicians
• Managing scheduled projects with organization and detail
• Sufficiently communicate the customers' needs to the technicians via notes onto appointment summaries
• Determine whether or not the company provides the services that the customer is requesting.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Ability to memorize scripts and company pricing for general calls
• Empathetic and patient
• Ability to work in a team environment
• Ability to multitask with minimal errors
• Reliable employee

Education and Experience:

• High school diploma or equivalent.
• Experience in the trades is a plus
• Experience in booking appointments
• Experience in Microsoft; Excel, Word, Teams, and PowerPoint
• Experience in Finance or Accounting is a plus
• Previous dispatch experience
• Previous experience with Plumbing is a plus

Benefits:

• Competitive Wages
• Bonuses and incentives, average $400 per month
• Medical, Dental, Vision Benefits
• 401K with 50% company match
• Paid Holidays
• Opportunity for Advancement
• Company Events
• Working for a company that value all employees.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times

#SWNLP