What are the responsibilities and job description for the Customer Service Representative position at City of Fort Lauderdale?
Performs a wide variety of basic customer services and clerical tasks in support of assigned department. Responds to customer complaints and inquiries.
- Provides customer service by answering telephones and responding to inquiries, assisting customers with documents and equipment
- Opens and closes accounts, collects payments assist customers with account inquires and issues
- Resolves customer billing inquiries, complaints, and issues via phone, email, fax machine, and in-personal contact
- Collects payments; explains billing and payment practices
- Performs a variety of clerical duties by filing, entering information into databases, generating and submitting reports, and processing journal entries
- Verifies accuracy and completeness of all data/information received, and researches and provides verification on information requests
- Operates a computer in transferring/transcribing/composing various documentation
- Performs daily accounting tasks related to work performed, which may include calculating, billing, and receiving various fees and payments; balancing daily revenues
- May process and issue various types of permits, certificates, and licenses as required
- Receives, processes and distributes division mail, and prepares forms, letters, and parcels for mailing
- Prepares and distributes various division records, reports, notices and other relevant materials
- Receives and reviews invoices, reports, forms and applications and distributes copies to appropriate personnel
- Performs related work as required
MINIMUM REQUIREMENTS:
- High School Diploma or G.E.D. equivalency
- One (1) to three (3) years of general clerical work or customer service experience.
- Must have excellent phone and verbal communication skills and strong data entry skills.
- Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience.
- If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application.
As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.
PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time. Position involves light physical demands, such as exerting up to 30 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.
The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation.
Veterans' preference per Florida law. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application.
Salary : $39,921 - $61,892
