Permit Technician l

• Provide support for Tyler Cashiering and address inquiries related to the Citizen Access Portal (CAP).
• Respond to questions from contractors, developers, and the public about permit requirements, building codes, and fees.
• Review, process, and issue electronic construction-related permits.
• Verify contractor licenses issued by the Commonwealth of Virginia.
• Ensure completeness of submitted plans and required information.
• Communicate with architectural/engineering firms, contractors, and homeowners via phone, email, and in-person; refer concerns to appropriate City agencies.
• Calculate permit fees, generate invoices, collect payments, and reconcile transactions.
• Assist customers at the front desk with application questions and payment processes.
• Operate office equipment including computers, printers, and calculators.
• Maintain professional and courteous communication with colleagues, customers, and the public.
• Update and maintain electronic and paper records of permits and applications.
• Assist department head and staff with various administrative duties.
• Perform other duties as assigned.

• High School diploma or equivalent, with technical/vocational courses in building construction and code compliance.
• One (1) year of experience in data processing and permitting procedures or building construction preferred.
• Previous experience in clerical, administrative, or customer service roles, ideally in a municipal or government setting.
• Experience with permit processing or construction-related work is highly desirable.
• Equivalent education and/or experience may be considered.

• Must demonstrate effective and ethical work behaviors with citizens and City employees.
• Completion of Virginia Department of Housing and Community Development Core Academy and Permit Technician Course within 90 days of hire.
• Passing score on the International Code Council (ICC) Permit Technician Exam.
• Obtain Virginia Department of Housing and Community Development Technician Certification within 180 days of hire.
• Maintain Continuing Education Units (CEUs) requirements.
• Valid Commonwealth of Virginia driver’s license may be required.
• Proficiency in Microsoft Office Suite.

• Tact and courtesy in interactions with the public and contractors.
• Ability to establish and maintain effective working relationships.
• Interpret instructions in various formats (written, oral, diagrammatic).
• Exercise independent judgment and adaptability in methods and standards.
• Knowledge of laws, ordinances, and regulations relevant to the position.
• Proficient in operating office equipment necessary for daily tasks.
• Strong command of proper English usage, vocabulary, punctuation, and spelling.
• Attention to detail for report and correspondence preparation.
• Capable of performing both routine and complex administrative tasks.

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