What are the responsibilities and job description for the Guest Services Team Member (Ages 15+) position at City of Fremont?
JOB DESCRIPTION
The Guest Service Team Member is responsible for providing the highest quality of guest service to all guests. The Guest Service Team Member is expected to work weekends and holidays on a regular basis.
EXAMPLES OF DUTIES (This is a general description of duties and is not all-inclusive)
- Provide outstanding guest service while performing assigned duties, including interpreting and conveying information throughout the Park
- Complete all daily opening and closing tasks in a timely manner
- Assist in protecting and safeguarding all property assets
- Complete all point of sale transactions accurately and in a timely manner
- Accurately count til amounts at the beginning and end of each shift
- Report transactions accurately including cash, coupon, credit card and complimentary sales
- Assist in preparing food and guest orders
- Resolve guest or associate concerns tactfully and as needed
- Assist with Park and Waterpark events as directed
- Monitor entrance and exit of guests at admission gates and accurately record hourly admission counts from each turnstile while directing a large amount of guests through turnstiles
- Process season pass holders accurately and in a timely manner
- Perform all other duties as assigned
SUPERVISION EXERCISED AND RECIEVED
The position is supervised by the Guest Service Lead and the Food Service / Catering Coordinator
MINIMUM QUALIFICATIONS
Must be able to walk and stand for extended periods of time
REQUIREMENTS FOR EMPLOYMENT
SELECTION PROCESS
Qualified application will be evaluated on the basis of related experience and quality of presentation.
The most highly qualified applicants will be invited to an oral interview. Applicant evaluations may include a written and physical test. Satisfactory candidates will be placed on an eligibility list. Placements are anticipated immediately after the list is established. Some placements may be assigned to emphasize public education as the City's needs require.
Some positions may require a health evaluation.
APPLICATION PROCESS
To be considered for this position, apply online by submitting a completed City application and resume through our on line application system :
Reasonable Accommodation : The Recreation Services Division will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise us of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4347 or emailing .
THE CITY OF FREMONT IS AN EQUAL OPPORTUNITY EMPLOYER.
WE DO NOT DISCRIMINATE ON ANY BASIS.
The information contained herein is subject to change and does not constitute either an expressed or implied contract.
Salary : $17 - $19