What are the responsibilities and job description for the IT Service Desk Technician Temp position at City Of Gainesville, FL?
If you are an Internal City Employee, Retiree or Dependent/Survivor of a City Employee please apply internally via Career Icon in your Workday account.
Make a difference in the community you live in! As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life.
Department:
9630 GRU - IT Enterprise Services
Salary Range Minimum:
$23.18
Salary Range Maximum:
$34.09
Closing Date:
02/28/2025
Job Details:
Technical work relating to the installation, maintenance, operation and repair of the city's computer and telephone systems including all aspects of customer service.Positions allocated to this classification report to a designated supervisor and work under general supervision. Work in this class is distinguished from higher classes by its lack of responsibility and from lower classes by its emphasis on technical expertise and problem solving abilities.NOTE: The IT Support Technician classification is the first in a series of three IT Support job classifications. The IT Support Technician requires an A certification and will progress when additional certification and time of experience has been achieved. However, IT Support Technicians may be assigned additional job functions in all areas for which he/she is knowledgeable without respect to the assigned job classification level of IT Support Technician, Specialist or Analyst.Preference will be given if you currently have your Comptia A and Security certifications.
#OnSite
Job Description:
SUMMARY
Technical work relating to the installation, maintenance, operation and repair of the city’s computer and telephone systems including all aspects of customer service
Positions allocated to this classification report to a designated supervisor and work under general supervision. Work in this class is distinguished from higher classes by its lack of responsibility and from lower classes by its emphasis on technical expertise and problem solving abilities.
NOTE: The IT Service Desk Technician classification is the first in a series of three IT Service Desk job classifications. The IT Service Desk Technician requires an A certification and will progress when additional certification and time of experience has been achieved. However, IT Service Desk Technicians may be assigned additional job functions in all areas for which he/she is knowledgeable without respect to the assigned job classification level of IT Service Desk Technician, Specialist or Analyst.
EXAMPLES OF WORK*
- This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required.
ESSENTIAL JOB FUNCTIONS
Depending on the area of assignment:
Acts as first point of contact to log, classify and prioritize user queries, requests, and problems in support of the various computers, network and telephone systems and associated peripheral equipment.
Troubleshoots, isolates and determines root cause to resolve routine and intermediate level user queries, requests and issues using established checklists and guidelines.
Configures, tests, and installs standard desktop and portable computers, devices and associated peripherals within established standards.
Performs end user assistance and deploys software packages using remote desktop management .
Identifies and takes corrective action to remove malware, spyware and viruses to maintain integrity of IT environment.
Works with IT team members, as needed, to identify and resolve IT environment issues.
Deploys standard images for desktop environment.
Ensures end user workstations interconnect seamlessly in a multi-layered client/server environment with diverse systems.
Applies established IT standards to daily work functions in the IT environment.
Distributes IT communication to end users for system performance, alerts, information and scheduled maintenance.
Assists in development of training curriculum and teaches courses.
Attends work on continuous and regular basis.
NON-ESSENTIAL JOB FUNCTIONS
May serve as a project team member.
Maintains current knowledge of industry.
Performs other related duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Below are the required education, experience, knowledge, skills and abilities to perform the essential functions.
EDUCATION AND EXPERIENCE
Graduation from high school or possession of an equivalency diploma; and two years of work experience in at least two of the following areas: customer service, computer systems, computer networks, peripheral devices or help desk operations.
An Associate of Science degree in Personal Computer Technology may be substituted for the above experience requirements.
CERTIFICATIONS OR LICENSES
Licenses
Valid United States Driver License required at the time of appointment. Valid Florida Driver License required within thirty (30) days of start date and at all times while employed in this classification.
Certifications
Comp TIA A certification is an internationally recognized validation of the technical knowledge required of foundation-level IT practioners.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of principles and operations of computers, network, and telephone systems and networks and related technology.
Familiar with Windows operating systems and software packages.
Ability to install and perform minor repairs to hardware and peripheral equipment following design or installation specifications.
Experience with the delivery of excellent customer service in person and by telephone.
Familiar with remote assistance desktop tools
Familiar with standard deployment of desktop images.
Familiar with Active Directory concepts.
Ability to keep records and prepare reports.
Ability to work effectively with co-workers.
Ability to clearly communicate technical concepts to non-technical people.
Ability to maintain system documentation related to local support functions.
Ability to develop course outlines and teach courses.
Ability to multi-task in a fast-paced environment.
Ability to communicate effectively, both orally and in writing.
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS
To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work related environmental conditions.
PHYSICAL REQUIREMENTS
Work requires physical strength and agility sufficient to safely perform all essential job functions, including the ability to lift, carry, push, or pull 25 pounds without assistance.
Normal color vision required.
On-call work required.
WORK ENVIRONMENT
May be required to work to transport equipment outdoors under various climatic conditions.
Note:
May Require Assessment(s).
May fill multiple positions.
May establish an eligibility list.
Come join our team! The City of Gainesville offers a competitive benefits package and opportunities to grow both professionally and personally.
All ‘regular’ employees are eligible for traditional benefits such as health insurance, life insurance, paid leave, 11 paid a holidays a year, a pension plan and a deferred compensation plan, but we also offer great things like on-site fitness centers, tuition reimbursement, on-site medical staff and a wellness program to keep you healthy and happy. Please note; benefits are not available for temporary employees.
Equal Opportunity
The City of Gainesville is an equal opportunity/affirmative action employer and does not discriminate in hiring. Minorities, women and individuals with disabilities are encouraged to apply. Individuals with a disability, who require special accommodations during the selection process, should notify the Human Resources Department at 352-334-5077 or TDD/TTY at 352-334-2292.
Veterans' Preference
Veterans are encouraged to apply. Veterans’ Preference ensures that veterans and eligible persons are given consideration at each step of the selection process. However, preference does not guarantee that a veteran or other eligible person will be the candidate selected to fill the position. Section 295.07, Florida Statutes (F.S.) specifies who is eligible for Veterans’ Preference. State of Florida residency is not required for Veterans’ Preference.
If you are unable to apply online due to a disability, contact recruiting at HR@cityofgainesville.org or by calling 352-334-5077.
Salary : $23 - $34
