Permit Expeditor I

If you are an Internal City Employee, Retiree or Dependent/Survivor of a City Employee please apply internally via Career Icon in your Workday account. Make a difference in the community you live in! As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life. Department: GG_Sustainable Development: Building Inspection Salary Range Minimum: $16.43 Salary Range Maximum: $23.58 Closing Date: 07/28/2023 Job Details: This is entry level administrative and technical work reviewing, routing, and tracking permits and providing superior customer service.Positions allocated to this classification report to the Strategic Customer Experience Supervisor and work under general supervision. Work in this class is distinguished from other classifications by its emphasis on entry level work as a member of the Permit Expeditor Team.NOTE: There are three levels to the Permit Expeditor job family. The Permit Expeditor I classification must progress to the Permit Expeditor II classification within the first two years of appointment. The Permit Expeditor III is optional for progression. Job Description: As a Permit Expeditor I, you'll provide a direct link between the citizens and the Department of Doing by understanding and communicating basic elements of the Florida Building Code to both novices and experts. Serves as a guide, liaison, empathetic emissary, expert, and doer assisting citizens through the permitting process. Serves as a problem solver on behalf of citizens. Pre-screens development plans for sufficiency prior to routing for review. Assists applicants in development plan review by monitoring the status of applications and providing assistance. Develops and tracks permit activity including preparation of reports and metrics. Responds to citizen inquiries and provides information relating to building permits, general zoning and land development; tracks inquiries and provides assistance regarding specific matters within area of expertise. Processes payments for permits and reconciles cash batch daily. Registers new contractors and updates contractor insurance records. Collects and analyzes customer service data. Facilitates issuance of permits for new development, re-development, new and expanding businesses, and responds to inquiries about the process of obtaining a permit. Provides receipts and reconciliation of permit fees. Answers customer phone calls and provides permit information. Receives and enters inspection requests into computer. MINIMUM QUALIFICATIONS: Graduation from high school or possession of an acceptable equivalently diploma; and One (1) year data entry and customer service experience or training, or an equivalent combination of education, training and experience which provide the required knowledge, skills and abilities. NOTE: Must become a Notary Public within six months of employment Must become certified as an International Code Congress Permit Technician within one year of employment May fill multiple positions May establish an eligibility list May under fill the position Embracing change is the Gainesville way of life! Come join our team as we shift the culture from "No to Yes", "from reactive to proactive," "from policy-oriented to services-oriented", and "from silos to teams". SUMMARY This is entry level administrative and technical work reviewing, routing, and tracking permits and providing superior customer service. Positions allocated to this classification report to the Strategic Customer Experience Supervisor and work under general supervision. Work in this class is distinguished from other classifications by its emphasis on entry level work as a member of the Permit Expeditor Team. NOTE: There are three levels to the Permit Expeditor job family. The Permit Expeditor I classification must progress to the Permit Expeditor II classification within the first two years of appointment. The Permit Expeditor III is optional for progression. EXAMPLES OF WORK* *This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required. ESSENTIAL JOB FUNCTIONS Provides a direct link between the citizens and the Department of Doing by understanding and communicating basic elements of the Florida Building Code to both novices and experts. Serves as a guide, liaison, empathetic emissary, expert, and doer assisting citizens through the permitting process. Serves as a problem solver on behalf of citizens. Pre-screens development plans for sufficiency prior to routing for review. Assists applicants in development plan review by monitoring the status of applications and providing assistance. Develops and tracks permit activity including preparation of reports and metrics. Responds to citizen inquiries and provides information relating to building permits, general zoning and land development; tracks inquiries and provides assistance regarding specific matters within area of expertise. Processes payments for permits and reconciles cash batch daily. Registers new contractors and updates contractor insurance records. Collects and analyzes customer service data. Facilitates issuance of permits for new development, re-development, new and expanding businesses, and responds to inquiries about the process of obtaining a permit. Provides receipts and reconciliation of permit fees. Answers customer phone calls and provides permit information. Receives and enters inspection requests into computer. NON-ESSENTIAL JOB FUNCTIONS Performs other related duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Below are the required education, experience, knowledge, skills and abilities to perform the essential functions. EDUCATION AND EXPERIENCE Graduation from high school or possession of an acceptable equivalently diploma; and one (1) year data entry and customer service experience or training, or an equivalent combination of education, training and experience which provide the required knowledge, skills and abilities. CERTIFICATIONS OR LICENSES Licenses None. Certifications Notary Public within six months of employment. Certified as an International Code Congress Permit Technician within one year of employment. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of public records regulations. Knowledge regarding best practices in customer service. Ability to collect and process customer payments. Ability to communicate effectively, both orally and in writing. Ability to work closely with Permit Expeditor Teams. Ability to work effectively with the general public. Superior customer services skills. PHYSICAL AND ENVIRONMENTAL REQUIREMENTS To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work related environmental conditions. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is often required to sit for prolonged periods of time. WORK ENVIRONMENT This is an office setting. May be required to work and attend meetings outside regular business hours. Note: May Require Assessment(s). May fill multiple positions. May establish an eligibility list. Come join our team! The City of Gainesville offers a competitive benefits package and opportunities to grow both professionally and personally. All ‘regular’ employees are eligible for traditional benefits such as health insurance, life insurance, paid leave, 11 paid a holidays a year, a pension plan and a deferred compensation plan, but we also offer great things like on-site fitness centers, tuition reimbursement, interest free loans for purchase of fitness equipment, on-site medical staff and a wellness program to keep you healthy and happy. Please note; benefits are not available for temporary employees. If you are unable to apply online due to a disability, contact recruiting at HR@cityofgainesville.org or by calling 352-334-5077. The City of Gainesville employs more than 2,200 individuals, ranging in positions from creatives to critical infrastructure engineers to financial gurus. The city offers many unique career opportunities across its two major employment divisions — General Government and the City of Gainesville’s utility service provider, Gainesville Regional Utilities.

Salary : $16 - $24