What are the responsibilities and job description for the ADMINISTRATIVE SUPPORT ASSISTANT position at City of Glendale (AZ)?
About Us: | ||
| The City of Glendale's Transportation Department works to ensure safe and efficient circulation of vehicular, bicycle and pedestrian traffic, to minimize pollutant air emissions and to promote economic development throughout the City. | ||
The Role: | ||
| This is the entry level in the administrative support series. Performs routine and basic office support requiring basic instruction and involving customer assistance, manual and electronic filing systems, answering phones, greeting visitors, departmental mail distribution and operating office software programs. The ideal candidate for the role will have One year of experience in an office setting performing general clerical duties. | ||
Salary and Hiring Bonus: | ||
| This position is a Grade 308 with an annual salary between $38,742- $58,114. | ||
Benefits: | ||
| The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment. You can review theFY24 Benefits Guideor visit theCity of Glendale’s Benefits page for more information. | ||
Holiday, Vacation, and Sick Leave: | ||
Regular status position’s offer:
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Retirement: | ||
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- Answers incoming phone calls and emails; greets walk-in customers.
- Enters customer service requests into the city's GlendaleOne system.
- Responds to varied inquiries and provides general department, division, or program information to internal and external customers; refers customers to appropriate department staff as needed.
- Processes daily cash deposits and reconciles revenue reports.
- Updates and maintains multiple spreadsheets, reports, and databases from established content; runs reports and queries as requested.
- Compiles, copies, sorts, organizes, and files records, materials, and documents.
- Provides divisional clerical assistance.
- Acts as the primary Public Records Request liaison for the department.
- Schedules appointments and routine meetings, and reserves conference rooms.
- Operates office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
- Processes/manages utility bills and utility records for multiple city accounts.
- Sorts and distributes departmental incoming mail to department staff.
- Prepares and sends outgoing mail in a timely manner.
- Performs other related duties as assigned.
Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.
Knowledge of:
Basic grammar, spelling, punctuation, and arithmetic
Record keeping practices and procedures
Customer service procedures and techniques
Standard office practices and procedures
English spelling, grammar, and punctuation
Alphabetizing and filing systems
Skill in:
Typing, word processing, data entry and office machine operation
Ability to:
Follow oral and written instructions, established procedures
Perform basic arithmetic calculations
Maintain complete and accurate records and files
Compile information and prepare routine reports
Keep and maintain complete and accurate record keeping and filing systems for easy retrieval of information
Respond to requests and inquiries tactfully and courteously
Accurately proofread numerical and text data
Operate a personal computer and related software and demonstrate proficiency to update documents, spreadsheets, databases, email and timesheets
Communicate effectively, both orally and in writing
Establish and maintain effective working relationships
Success Factor Classification Level - Foundational
| Success Factors | Definitions | Classification Levels |
| Personal Accountability & Integrity | Takes personal responsibility for the quality and timeliness of work and in complying with organizational rules, policies and procedures. Earns others’ trust and respect through consistent honesty and professionalism. | Foundational, Professional/Supervisory, Managerial, Executives |
| Teambuilding & Collaborative Relationships | Inspires and fosters team commitment, spirit, pride and trust; develops cooperative working relationships with others. | Foundational, Professional/Supervisory, Managerial, Executives |
| Effective Communication | Conveys information respectfully, credibly, and effectively. | Foundational, Professional/Supervisory, Managerial, Executives |
| Continuous Learning & Development | Assesses and recognizes own strengths and weaknesses; takes initiative in pursuing self-development and learning to expand skills and increase knowledge. | Foundational, Professional/Supervisory, Managerial, Executives |
| Commitment to Service Excellence | Strives to excel in meeting the needs of both internal and external customers in a fair and equitable manner. Delivers high-quality services with a commitment to continuous improvement. | Foundational, Professional/Supervisory, Managerial, Executives |
| Innovation | Applies original thinking in approach to job responsibilities and to improve processes, methods, systems or services. | Foundational, Professional/Supervisory, Managerial, Executives |
Office setting
Salary : $38,742 - $58,114
