What are the responsibilities and job description for the Community Services Representative position at City of Glendale AZ?
The Role
Under general supervision, the Community Services Representative performs ongoing program eligibility and annual recertification duties for low and very low income individuals and families for a federally funded social service program. Ensures compliance with applicable federal, state, and local laws and regulations. Depending on area of assignment, this may include case management, information gathering, referral services, eligibility screening, rent negotiation, portability, transfers, termination of assistance, and meeting online reporting requirements.
Preferred Benefits
The ideal candidate for the role will have one year of college coursework in social service programs, finance, or a related field and one year of current experience working with federally-funded housing programs, low-income tax credit housing programs, or social service program, related to area of assignment. Government assistance program eligibility experience preferred.Benefits:
The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment. You can review theFY24 Benefits Guide or visit the City of Glendale's Benefits page for more information.Holiday, Vacation, and Sick Leave:
Regular Status Position's Offer
Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education. Â
Knowledge of
To view the success factor definitions please click here.  (If needed, click here to download PDF reader). Â
This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
Depending on area of assignment; extensive public contact in an office setting with frequent home visits to the elderly and disabled, participating in offsite meetings, distributing commodities, and making door to door neighborhood contacts; extensive housing inspections to determine if the home meets Housing Quality Standards of being safe, decent, and sanitary. Enters, exits, and operates city vehicles.
Under general supervision, the Community Services Representative performs ongoing program eligibility and annual recertification duties for low and very low income individuals and families for a federally funded social service program. Ensures compliance with applicable federal, state, and local laws and regulations. Depending on area of assignment, this may include case management, information gathering, referral services, eligibility screening, rent negotiation, portability, transfers, termination of assistance, and meeting online reporting requirements.
Preferred Benefits
The ideal candidate for the role will have one year of college coursework in social service programs, finance, or a related field and one year of current experience working with federally-funded housing programs, low-income tax credit housing programs, or social service program, related to area of assignment. Government assistance program eligibility experience preferred.Benefits:
The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment. You can review theFY24 Benefits Guide or visit the City of Glendale's Benefits page for more information.Holiday, Vacation, and Sick Leave:
Regular Status Position's Offer
- The City of Glendale observes 10.5 holidays per year, and full-time employees are also granted an additional 12 hours of holiday special leave per calendar year to celebrate their cultural or religious holidays.
- Vacation leave accrues at 5.33 hours per pay period (138 hours per year), and increases to 6.12 hours after 5 years, and to 7.6 hours after 10 years of service.
- Sick leave accrues at 4.4 hours per pay period (114 hours per year).
- This position participates in the Arizona State Retirement System (ASRS).
- Contribution is mandatory, and the current contribution rate is 12.27%.
- Analyzes, calculates, and verifies program participants' income, assets, and expenses; determines eligibility for continuous assistance.
- Maintains complete case files on each case.
- Maintains current information on the availability of services in the community.
- Provides referral information about other social service providers and emergency services.
- Attends meetings, conferences and workshops.
- Operates city vehicles.
- Performs other related duties as assigned.
- Interviews multiple program clients daily to identify crisis needs and eligibility for various programs; makes referrals to appropriate agencies within 48 hours.
- Provides case management services by following-up on cases to insure services are being received and to monitor client progress.
- Performs a variety of technical fieldwork activities to ensure compliance with federal quality standards inspections.
- Assists clients with understanding and completing various forms and applications.
- Performs ongoing program eligibility and annual recertification duties for low and very low income families in Section 8 Housing Choice Voucher and Conventional Public Housing federal rental assistance programs.
- Ensures legal compliance with the Housing Choice Voucher and Public Housing Programs.
- Provides information and educates participants, property owners, and landlords regarding housing quality standards inspections and housing policies, rules, and regulations.
- Maintains effective communication with participants, property owners, and landlords to explain violations, federal and local requirements, and options to resolve violations.
- Mediates disputes and contract/lease violations between participants, owners, and landlords.
- Builds case files and prepares documentation for court action; provides testimony in court during eviction actions.
- Prepares correspondence, statistical data, and activity reports including monthly, quarterly, and annual status reports.
- Maintains accurate client database and ongoing electronic submission preparation to the Department of Housing and Urban Development.
- Provides direction and training to clerical staff assigned.
- Prepares pre-audit assessments and documentation for federal and local auditing firms.
- Coordinates interviews and explains Glendale regulations, policies, and standards to incoming portable clients from other jurisdictions.
- Researches property owners, landlords, and participants, reports irregularities and investigates leads to identify non-compliance with program regulations.
- Prepares and processes payment authorizations to pay property owners, landlords, participants, and local utility companies.
- Prepares verbal and written correspondence to other housing agencies, social services providers, housing clients, and other city departments.
- Attends meetings and other public functions to educate the public on housing programs and services.
- Determines prospective housing participants' placement on waiting lists; monitors movement and removal from the waiting list.
- Works with Glendale Police Department and Federal Bureau of Investigation to determine participants' criminal background information and suitability for housing programs.
- Develops and coordinates services for public housing tenants.
- Implements and maintains secondary housing programs.
Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education. Â
Knowledge of
- Community social service resources
- Various social service program guidelines and eligibility requirements
- Human behavior and emotional problems
- Federal, state, and local regulations, guidelines, and procedures regarding Section 8 Housing Choice Voucher Program and Public Housing Program
- Glendale's city limits and street locations
- Available community resources and referrals and outside service agencies
- Financial problems and concerns of low-income families and individuals, especially the elderly and disabledÂ
- Effectively deal with clients, often in difficult circumstances, and obtain their cooperation and the necessary information quickly
- Handle confidential and sensitive issues in a politically correct manner
- Gather and review information and develop sound conclusions and eligibility determinations
- Make accurate mathematical calculations
- Maintain complete and accurate records and case files
- Learn and interpret new regulations, guidelines, and procedures
- Maintain effective working relationships with participants, property owners, landlord's co-workers, and the general public
- Make accurate mathematical calculations
- Maintain accurate records and prepare computerized statistical reports
- Operate city vehicles
- Possession of a valid Arizona Driver's License.
- Bilingual (English/Spanish) skills are preferred.
- This position is classified as safety-sensitive which requires candidates to successfully undergo drug and alcohol testing prior to employment. They will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy. A post-offer physical assessment is required. The City of Glendale will incur the cost of all required testing.Â
To view the success factor definitions please click here.  (If needed, click here to download PDF reader). Â
This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
Depending on area of assignment; extensive public contact in an office setting with frequent home visits to the elderly and disabled, participating in offsite meetings, distributing commodities, and making door to door neighborhood contacts; extensive housing inspections to determine if the home meets Housing Quality Standards of being safe, decent, and sanitary. Enters, exits, and operates city vehicles.
