What are the responsibilities and job description for the 911 Dispatcher position at City of Grand Junction, Colorado?
Description
911 DISPATCHER
HIRING RANGE: $28.06 - $31.58/hourly
Plus a $5,000 Hiring bonus for Laterals
New to the City of Grand Junction Team?
Receive 40 hours Paid Time Off starting on your hire date!
About the Position:
As a 911 Dispatcher with the Grand Junction Regional Communication Center, you will contribute to the safety of our community by receiving incoming calls and performing dispatching activities for police, fire, and ambulance services. If you would like to join an experienced emergency communications team that values its employees, offers training and advancement opportunities, and is committed to providing the highest quality of service, we invite you to apply today.
What We Offer:
The City of Grand Junction recognizes our 911 Dispatchers as Valued members of our First Responder Team!
We know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package that supports quality work-life balance, including 32 days of paid annual leave to be used for holiday, personal, and/or sick days, health insurance options, employer-matched retirement, a City employee health clinic, a City employee day care center, wellness program, and an Employee Assistance Program. Of equal importance, we offer an opportunity to serve the community you love and live in. Our employees find their work rewarding and fulfilling, knowing that their day job makes a positive impact.
At the City of Grand Junction, we lead the way with continuous improvement, collaborative partnerships, and exemplary service. Our core values are demonstrated by our willingness to challenge the status quo, ability to work together using all areas of expertise to achieve a common goal, and commitment to fulfilling the needs of our community through thoughtful interactions. We are searching for professionals who share our values to join our organization.
About the Grand Junction Regional Communication Center:
The Grand Junction Regional Communication Center (GJRCC) serves multiple highly-respected law enforcement and fire/EMS agencies that use state-of-the-art equipment and modern tactical response techniques to provide the highest level of service to the citizens of Mesa County, Colorado.
You’ll be part of a team of professionals who work to improve the lives of those in their community. We are an IAED ACE-accredited center, and our training program is APCO-certified through the Agency Training Program Certification, and we work with national and state professional associations to equip us to serve our citizens. Finally, the GJRCC values its employees by providing paid training, a supportive culture, and opportunities for professional development and career advancement.
The Grand Junction Regional Communication Center (GJRCC) serves multiple highly-respected law enforcement and fire/EMS agencies that use state-of-the-art equipment and modern tactical response techniques to provide the highest level of service to the citizens of Mesa County, Colorado.
You’ll be part of a team of professionals who work to improve the lives of those in their community. We are an IAED ACE-accredited center, and our training program is APCO-certified through the Agency Training Program Certification, and we work with national and state professional associations to equip us to serve our citizens. Finally, the GJRCC values its employees by providing paid training, a supportive culture, and opportunities for professional development and career advancement.
Duties
What You'll Do:
As the first contact point with the public via the 911 and non-emergent telephone and text lines, the 911 Dispatcher must obtain information from callers who are requesting police, fire, ambulance, and other emergency services.
Typical duties include:
- Answering emergent and non-emergent calls for service while simultaneously recording information.
- Calming, negotiating, advising, and otherwise communicating with the caller to obtain the necessary information to determine both the nature of the call as well as what resources to send.
- Coordinating and relaying information and assistance requests to the appropriate law enforcement, fire, or emergency medical service agency.
To view the full job description, click here.
Qualifications
This position is a safety sensitive position, which means you will be subject to random drug screens due to the nature of the work performed.
What We're Looking For:
- High School diploma or equivalent.
- Type 3,000 kph (50 wpm).
- Excellent interpersonal and communication skills.
- Good moral character, judgment, and decision-making skills.
- High attention to detail and ability to multi-task.
- Ability to work varying shifts, including day, swing, graveyard, holidays, and weekends as assigned.
- Ability to work required overtime when necessary.
- Ability to pass a background investigation that meets all local, State, and Federal requirements.
Notice to Applicants:
In compliance with the Colorado Job Application Fairness Act, we kindly request that you do not include the dates of your education to include years of attendance or graduation on your application, resume or attachments.
Important Notice:
During the course of the application and hiring process, you will be asked to disclose information about your past activities. The below list of critical admissions, which may be cause for disqualification from employment with the Grand Junction Regional Communication Center, is provided to Background Investigators, Computerized Voice Stress Analysis (CVSA) Technicians, and others involved in the recruitment process. It is important that you be completely honest and forthright about this history. While a critical admission may or may not disqualify an applicant from a job, discovery of misleading or deceitful information provided by the applicant is immediate cause for disqualification.
- Any felony investigation or conviction
- Any conviction for a crime of violence, specifically assaults, domestic violence, etc.
- Any conviction for a "hate crime" such as ethnic intimidation
- Perjury conviction
- Any theft conviction regardless of value of item
- Theft from current employer or a previous employer
- History of/current drug use
- Current alcohol abuse
- An alcohol or drug conviction including but not limited to DUI/DWAI, depending on recency
- Hit and run accident conviction
- Being under or having been under driving restraint, cancelation, suspension or revocation of driving privileges in Colorado or any other state
Please note: The listed critical admissions are not the exclusive basis for disqualification. The City reserves the right to disqualify any applicant who may or may not have any one or all of the foregoing admissions.
Notice to Applicants:
In compliance with the Colorado Job Application Fairness Act, we kindly request that you do not include the dates of your education to include years of attendance or graduation on your application, resume or attachments.
Supplemental Information
Testing Process:
- Initial Skills Testing
- Panel Interview
- Sit-a-long
- Computerized Voice Stress Analysis (CVSA)
- Suitability/Psychological Evaluation
- Background Investigation
- Executive Interview
- Pre-Employment Drug Screen
- Hearing/Color Blindness Exam
*Please note that each step is contingent upon successful completion of the prior step. This is a tentative timeline that is subject to change.
- Oral board interviews will start the week of January 21, 2025, the last week of oral board interviews will be the week of February 13th, 2025.
Oral board interview weeks include, suitability interviews and testing, and Computer Voice Stress Analysis (CVSA).
-
Executive interview dates tentatively scheduled the weeks of:
- April 10th
- All final offers for the May 2025 Academy, will be tentatively extended no later then April 28th (earlier applicants could receive final offers prior to this date.)
- 911 Dispatcher Academy is scheduled to begin the week of May 12, 2025.
Cindy Casteel, Communications Center Manager, is available to discuss the position more in detail and to answer questions. She can be reached by calling (970) 549-5404 or by emailing Cindyd@gjcity.org.
Explore the Area:
Grand Junction, Colorado is the gateway to the mountains and canyonlands of western Colorado and eastern Utah. Centrally located between Denver, CO (250 miles east) and Salt Lake City, UT (270 miles west), Grand Junction is surrounded by 1.2 million acres of public land. Residents enjoy world-class whitewater rafting on the Colorado and Green Rivers, golfing, fishing, skiing and snowboarding, and exploring mountain bike and hiking trails through the Colorado National Monument and the Grand Mesa National Forest. Grand Junction has a robust downtown and hosts multiple art, music, food, and market events annually. With a population of over 150,000 in Mesa County (65,000 within the City limits) we have many of the big town amenities without the big town stresses such as traffic and trail congestion. With an average of 245 days of sunshine, Grand Junction is the perfect place to work and play.
Learn more about our area on Visit Grand Junction's website and Instagram!
At the City of Grand Junction, we proudly operate as an Equal Opportunity Employer, purposely building an inclusive workforce representative of various cultures, perspectives, and experiences. We believe in respect for all and do not discriminate based on hair, race, color, religion, creed, sex (including pregnancy, gender identity, gender expression and sexual orientation), national origin, age (40 or older), disability, genetic information, marital status, veteran status or any other status protected by applicable federal, state or local law.
If you have any questions or need assistance or accommodations due to a disability, please contact our Human Resources office at 970.244.1512.
Salary : $28 - $32
