What are the responsibilities and job description for the Undergrad Intern - IT Support Services position at City of Grand Prairie?
Under close supervision and mentorship of professional IT staff, undertakes one or more assigned activities and/or projects of fixed duration requiring an intermediate degree of knowledge and skill within a defined area of administrative or technical specialty. Duties may vary based on assignment and location of work (office, library, outdoors, etc.).
This position has responsibilities that require lifting up to 20 pounds on occasion.
Assists department staff with daily tasks such as entering data into the computer, ensuring forms and documents are completed and accurate, conducting and completing research, and processing various forms and documents. Provides customer service by providing information and directions as requested. Assists with special events and special projects as needed.
Provides desktop computer support by installing new or existing applications, loading operating systems and required applications onto desktop computers for new and current employees, performing upgrades and software patches as necessary, troubleshooting network, desktop computer, and system problems, and making essential repairs.
Maintains software applications by troubleshooting, patching, and reloading software. Upgrades, repairs, and replaces broken or defective hardware such as computers, printers, monitors, peripherals, and cables. Works with IT staff on hardware and software deployment projects.
Provides customer service by answering helpdesk calls, entering and monitoring service requests in the Service Desk System, responding to emails, and assisting users with computer operating system or application problems. Provides help with desktop applications by working with customers in troubleshooting situations to help them achieve their goals.
Other duties as assigned.
- Applicants for this position should be an Undergraduate or Graduate student.
Salary : $16 - $22
